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Setting BT on course for Customer Excellence through Continuous Improvement

Delighted as BT Ireland was to win Best Measurement in Customer Experience at last month’s 2022 European Customer Centricity Awards, we see it as an affirmation of the work we’ve done to date, a milestone on our journey rather than the final destination.

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Security, Unified Communications reinforcing the importance of the human firewall

Organisations must prioritise the human firewall and make sure it’s an effective first line of defence in the hybrid working world.

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Cloud and Data Centres Why a cloud management platform is critical in a multi-cloud environment

Organisations run the risk of being overwhelmed by the challenges of operating in a multi-cloud environment without a coherent management strategy.

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Network SASE: driving a strategic approach to infrastructure investment

A more holistic view of IT architecture, encompassing cloud, security and your network, can transform your organisation.

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Security Middle Eastern trading hubs are fuelling growth

A growing level of interest in the Middle East as a global trading hub is being driven by a number of factors.

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Unified Communications We can't keep meeting like this

Hybrid working is turning traditional meetings on their head. Successful meetings now involve new mindsets, equipment and changing the role of the office.

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Network, Unified Communications How to improve application experience in the hybrid workplace

Limited visibility over complex hybrid networks can prolong issues and hold back an organisation’s performance.

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Network Lessons learned from business cases for SD-WAN

Wouter Belmans looks at some of the real benefits and challenges in making the business case for SD-WAN.

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Security R.I.P and Replace: Making the most of your existing cybersecurity

Recently, global organisations have been in recovery mode, determined to regain their trading positions and working hard to stay afloat in the face of increased cashflow pressures – and this has had a direct effect on their security.

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Contact Centre Solutions, Unified Communications The role of digitalisation in the race to net zero

Legally binding targets are shaking up sustainability drives across businesses, bringing digital technology to the forefront of a more environmentally friendly future.

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Contact Centre Solutions How digital experience can drive brand engagement

Retailers need to find new powerful ways to attract, retain and convert customers if they’re going to stay competitive.

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Contact Centre Solutions How can real-time personalisation drive your CX strategy?

Digitalisation shouldn’t just be limited to processing automation – it can significantly improve customer experience.

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