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How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together and some are out working in the ‘wild’?
What consumers everywhere really want is for life to be less complicated.
Imagine what digital manufacturers could achieve if they could connect their entire supply chain and partner ecosystems. What could this extended edge look like?
As October is Cyber Awareness Month, we explore why organisations need to look again at their approach to cybersecurity.
Organisations are looking for a straightforward way to incorporate voice services with collaboration technologies to support new ways of working.
Optimum results depend on an agile methodology to guide application reforming, cloud environment preparation and automating application requests.
Data storage and backup is evolving due to digitisation and remote working. A smart solution is critical for security, growth and innovation.
Using the concerted efforts of man and machine, security teams are exploring ways to cut through the noise of increasingly busy networks.