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Network How manufacturers can avoid downtime in an IoT world

The networks used by many manufacturers are ageing, slow, and prone to failure. In our blog with Cisco, we explain why and how manufacturers should bring their networks up to date.

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Network Sometimes it’s the people, not the technology, that’s holding back Industry 4.0

A teaming approach is crucial to overcoming barriers to scaling digital manufacturing. Our expert explores how co-creation delivers high success rates and flags up the common pitfalls.

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Network Shifting gear: the drive to accelerate digital manufacturing

The benefits of Industry 4.0 are well known: optimised logistics and process improvements are just the beginning. So why has uptake been comparatively slow?

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A Day in the Life of Rosie McAdam

On the UN International Day Of Persons With Disabilities 2020, Rosie McAdam shares her story on her career to date, and gives her perspective on why disability inclusion should be a priority for all employers.

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Network Get the attacker’s view on your cyber defence

The five core aims of cyber attackers and the multi-layered defence approach that could stop them targeting your business.

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Network Effective strategies for network services transformation

Continually reshaping, evolving and adapting your network services is vital, especially when faced with the rapidly changing face of business today.

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Security New security frontiers: an opportunity to rewrite the rules

Explore how businesses can reimagine their security for the cloud, turning it into an enabler for better ways of operating.

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Unified Communications How to build a business case for the digital workplace

In a cost-conscious environment, how do you secure the investment you need to implement a digital workplace?

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Unified Communications Has the pandemic killed the nine to five working day?

As businesses embrace the digital workplace, it’s an opportunity to re-evaluate working hours to boost productivity and staff retention.

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Unified Communications What BT did when coronavirus struck

Over the last few weeks I have published a series of blogs where I have focused on giving some advice to companies and employees on how to work during the pandemic. I suspect some people will be interested to hear how we responded so I decided to focus the last one on what we at BT Ireland did when coronavirus struck.

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Contact Centre Solutions What's next, now the pandemic has pushed your contact centre to the cloud?

Businesses have done a lot of quick thinking and reacting lately, working out the best ways to carry on during the Coronavirus pandemic as they went along — and contact centres are a prime example. Enterprises with on premise contact centres have transitioned extremely fast to a cloud-based set up or have moved to a contact centre as-a-service structure. There’s no denying that the scale and pace of change has been a challenge, and that a lot of organisations have struggled.

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Contact Centre Solutions Is the time right to rethink your contact centre?

The pandemic has seen organisations adopting technologies they weren’t sure about before, and there has been a lot of talk about long-term impact on advancing digital transformation strategies. Day-to-day business processes are the most obvious impact but contact centres are another area that lockdown could have inadvertently changed forever.

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