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Privacy Notice

Who is BT?

BT Ireland is a wholly owned subsidiary of BT Group plc, a public limited company registered in the Registrar of Companies for England and Wales (BT Group). BT Ireland operates a highly integrated network across the island of Ireland in conjunction with the BT Group. BT Ireland is part of a global network operator that provides market-leading telecommunications technology and a range of secure, world-class network services solutions around the world, in approximately 180 countries. We provide industry-specific solutions for our customers by making organisations efficient and more responsive, lifting IT systems into the cloud, building responsive contact centres, and creating intelligent networks.

Why does BT have a Privacy Notice?

At BT, we take privacy very seriously. Protecting your information and respecting your privacy is fundamental to the way we do things. If you want to know more about how we collect and use your personal information in different situations, have a look at the dedicated sections of the Privacy Centre here: Privacy Policy | BT

Our support for the right to privacy, as part of our broader commitment to human rights, is stated in our human rights policy. Please read the policies in the Privacy Centre along with the terms and conditions of any particular service you’re using. We may change the policies from time to time. We’ll publish any new policies and updates to our terms and conditions (if applicable) on our website. By visiting and browsing our website and using our services, you indicate your agreement to our use of any personal information as set out in this Privacy Policy (as amended).

What is not covered by the Privacy notice?

This policy doesn’t apply to information about our employees or shareholders.  It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you.  Read our cookie policy here for information about how we use cookies on our website.

You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.  

You should review their privacy policies before giving them your personal information. What information we collect and what we use it for For details about information we collect when you visit our websites and the cookies we use, please see the relevant sections of our privacy policy here: Privacy Policy | BT.

Accessing and updating how we use your information. As allowed by law, you can access and update the information we hold about you using our online form. Once we’ve looked at your request, we’ll let you know when you can expect to hear from us.

We’ll always try to help you with your request but we can refuse if we believe doing so would have a negative effect on others or the law prevents us.  And even though we have to complete your request free of charge, we are allowed to reject requests if: 

  • they’re repetitive;
  • you don’t have the right to ask for the information; or
  • the requests made are excessive.

If that’s the case, we’ll explain why we believe we don’t have to fulfil the request. How to contact us and further details You can get in touch with our data-protection officer by email and mark it for their attention.

If you’d like any more details, or you have comments or questions about our privacy policy, write to us at:

Data Protection Manager,

BT Ireland,

Grand Canal Plaza,

Upper Grand Canal Street,

Dublin 4.

If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the Republic of Ireland, that’s the Data Protection Commissioner. See: