BT Ireland Business Terms and Conditions
On this page you will find links to the terms and conditions for our Business products and services.
For the purpose of our Terms and Conditions, BT means BT Communications Ireland Limited, Grand Canal Plaza, Upper Grand Canal Street, Dublin 4 (registered number 141524).
General Terms and Conditions and Service Schedules
All of our products are governed by general terms which apply to all of the products and services provided by BT. These are termed the General Terms and Conditions, previously the Product and Services Agreement (PSA).
Additionally, each service has its own service schedule, which details the services specific terms alongside the service level agreement if applicable.
If your service is not in the list below, please ask your account manager who will provide you with a copy.
BT Ireland wholesale services are not currently available on this site but can be requested from your account manager or by using the Contact Us form on this website.
Product and Services Agreement
Our archived terms and conditions are available here.
Unified Comms (Cloud & Voice)
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Unified Communications
BT One Cloud Microsoft – please check in with your account manager
Our archived terms and conditions are available here.
Connect (Network)
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Connect
General Service Schedule
LAN Connect Global Service Schedule
Connect VMWare SD-WAN Service Schedule- Part A
Connect VMWare SD-WAN Service Schedule- Part B
BT IP Connect Ireland
Our archived terms and conditions are available here.
Compute and Colocation (Hosting)
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Compute and Colocation
Compute DC Shared Internet Bandwidth
Our archived terms and conditions are available here.
Contact Centre
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for BT Contact
BT Cloud Contact Next Generation
Cloud Contract Cisco (HCC) – please check in with your account manager
Our archived terms and conditions are available here.
Purchased Equipment
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Purchased Equipment
Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Purchased Equipment
BT Purchased Equipment Schedule
Our archived terms and conditions are available here.
Service Annexes
Service Annexes which sit with the PSA (Product and Services Agreement) and GSS (General Schedule Schedule)
Standalone
Standalone Agreements and Other
BT Standard Equipment Maintenance (for Customer owned equipment)
Our archived terms and conditions are available here.
BT Security
Service Schedules which Accompany the General Terms and Conditions (GTC's) for Security
GDPR
GDPR information for business customers can be found here - this page contains any updates on sub-processors, and all Data Processing Annexes for our standard global products and services. Please check in with your account manager if you can not identify the relevant Data Processing Annex for your product.
Our Privacy Policy can be reviewed here.
Reseller Terms
Note the General Terms applicable for Reseller Services are those listed in this section and not the business General Terms above.