For the purpose of our Terms and Conditions, BT means BT Communications Ireland Limited, Grand Canal Plaza, Upper Grand Canal Street, Dublin 4 (registered number 141524).

General Terms and Conditions and Service Schedules

All of our products are governed by general terms which apply to all of the products and services provided by BT.  These are termed the General Terms and Conditions, previously the Product and Services Agreement (PSA).

Additionally, each service has its own service schedule, which details the services specific terms alongside the service level agreement if applicable.

If your service is not in the list below, please ask your account manager who will provide you with a copy. 

BT Ireland wholesale services are not currently available on this site but can be requested from your account manager or by using the Contact Us form on this website.

Unified Comms (Cloud & Voice)

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Unified Communications

BT One Cloud Cisco 

BT One Cloud Microsoft – please check in with your account manager 

Connect (Network)

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Connect

Compute and Colocation (Hosting)

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Compute and Colocation

Contact Centre

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for BT Contact

Cloud Contract Cisco (HCC) – please check in with your account manager

Purchased Equipment

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Purchased Equipment

Service Schedules which Accompany the General Terms and Conditions (GTC’s) for Purchased Equipment

BT Purchased Equipment Schedule

Service Annexes

Service Annexes which sit with the PSA (Product and Services Agreement) and GSS (General Schedule Schedule)

Standalone

Standalone Agreements and Other

BT Inbound Contact Domestic 

BT Standard Equipment Maintenance (for Customer owned equipment)

BT Security

Service Schedules which Accompany the General Terms and Conditions (GTC's) for Security

GDPR

GDPR information for business customers can be found here - this page contains any updates on sub-processors, and all Data Processing Annexes for our standard global products and services.  Please check in with your account manager if you can not identify the relevant Data Processing Annex for your product.

Our Privacy Policy can be reviewed here.

Reseller Terms

Note the General Terms applicable for Reseller Services are those listed in this section and not the business General Terms above.