Terms & Conditions Archive

On this page you will find links to the current BT Ireland Terms and Conditions for a range of standard BT products and services. To find the associated document click under one of the headings: voice, network, and hosting & cloud or ICT . The related terms and conditions documents on this site are valid at the equivalent date of your order and may be printed out.

General Data Protection Regulation (GDPR)

For contracts in place pre 25 May 2018, please note that a new data protection clause has been added to your contract terms and conditions. Click here to view the clause which has an effective date of 25/05/18.

For products where we process personal data on your behalf, we are updating our product schedules to include data annexes. For full details and FAQ’s, please click here

BT One Voice Schedule [Doc Ref: 2022]

General Services Schedule

BT One Voice Schedule [Doc Ref: 2019]

General Services Schedule

BT One Voice (Direct Voice) [Doc Ref: 3.1 Jan 2013]

BT One Voice (Direct Voice) Agreement 

BT One Voice (Indirect Voice) [Doc Ref: 4.1 July 2013]

Products & Services Agreement 

BT One Voice (Indirect Voice) Service Schedule 

BT One Voice (SIP Trunk) [Doc Ref: 6.1 July 2013]

Products & Services Agreement 

General Services Schedule 

BT One Voice (Global) Annex 

VOIP Annex 

BT One Voice (SIP Trunk) [Doc Ref: 2019)

General Services Schedule

BT One Voice- Voice Port (MSA) [Doc Ref: 2015]

General Services Schedule

One Cloud Cisco [Doc Ref: 2020]

General Service Schedule

One Cloud (Microsoft Lynx)

General Service Schedule

BT Hosting - Co-Location Services (Doc Ref: 16.1 July 2013)

Colocation Services (without Internet) Agreement 

BT Hosting - Co-Location Services & IP (Doc Ref: 17.1 July 2013)

Colocation Services (with Internet) Agreement 

BT Managed Hosting – Co-Location PLUS (Doc Ref: 18.1 July 2013)

Colocation Services PLUS (with Internet) Agreement 

BT Equipment Resale &/or Maintenance Services (Doc Ref: 19.1 July 2013)

BT Cloud Contact (NGCC) (Doc Ref: 20.1 July 2013)

Products & Services Agreement 

General Services Schedule 

BT Cloud Contact Annex 

BT Cloud Contact (NGCC) (Doc Ref: 2019) 

General Service Schedule

BT Inbound Contact Global (Doc Ref: 21.1 July 2013)

Products & Services Agreement 

General Services Schedule 

BT Inbound Contact Global Annex

BT Inbound Contact Global (Doc Ref: July 2016)

General Services Schedule

BT Inbound Contact Domestic (Doc Ref: 22.1 July 2013)

BT Conferencing (Doc Ref: 23.1 July 2013)

BT Conferencing Agreement 

BT Mobile Express (Doc Ref: 24.1 July 2013)

Products & Services Agreement 

General Services Schedule 

BT Mobile Annex

One Enterprise (Microsoft Lynx) [Doc Ref: 2013]

General Services Schedule