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Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.
Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences. But like any technology that’s new to a business, successful implementation and a return on the investment will depend on how quickly it’s adopted. And that’s about changing the way people work.
Many businesses that hadn’t previously provided remote working tools for their employees have had to go for a quick-fix as lockdown forced people to stay at home. Adopting ad hoc solutions risks undoing years of careful procurement and security management, leaving the business exposed to hackers and cyber criminals who are having a field day with hastily dispersed workforces.
Companies have discovered that necessity really is the mother of invention when it comes to keeping a business up and running.
Today, organisations and digital enterprises need a network that supports their business goals and meets ever-evolving customer demands.
To have the best chance of an effective response and a full recovery, businesses should have a robust incident response strategy in place.
Right now, it’s hard to find light at the end of the tunnel of the Covid-19 pandemic but at least remote working is possible for many businesses, enabling the wheels of the economy to stay turning.
With digital transformation and the ubiquity of web and cloud applications and services, it’s hard for businesses to fill many of their IT positions, let alone ones that require security expertise.
Bas Burger describes how we help you stay ahead by focusing on the things that matter most.