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Contact Centre Solutions, Unified Communications A day in the life of Ailbhe Mcdarby

Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.

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Unified Communications Helping businesses adapt to new ways of working

Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences. But like any technology that’s new to a business, successful implementation and a return on the investment will depend on how quickly it’s adopted. And that’s about changing the way people work.

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Security, Unified Communications Don't compromise security with knee-jerk COVID-19 investments

Many businesses that hadn’t previously provided remote working tools for their employees have had to go for a quick-fix as lockdown forced people to stay at home. Adopting ad hoc solutions risks undoing years of careful procurement and security management, leaving the business exposed to hackers and cyber criminals who are having a field day with hastily dispersed workforces.

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Unified Communications The right remote working tools can drive productivity whilst complementing a company's culture

Companies have discovered that necessity really is the mother of invention when it comes to keeping a business up and running.

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Network 3 top tips to make your SD-WAN proof-of-concept a success

Today, organisations and digital enterprises need a network that supports their business goals and meets ever-evolving customer demands.

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Network Three best-practice measures in the event of a data breach

To have the best chance of an effective response and a full recovery, businesses should have a robust incident response strategy in place.

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Unified Communications Covid-19 crisis could introduce companies to other remote working benefits

Right now, it’s hard to find light at the end of the tunnel of the Covid-19 pandemic but at least remote working is possible for many businesses, enabling the wheels of the economy to stay turning.

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Network The age of virtualisation

Looking beyond the hype at the real benefits of virtualisation.

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Contact Centre Solutions The real ROI of moving to a cloud contact centre

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

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Contact Centre Solutions One click, no clunk: meetings made simple

Move from separate audio and web conferencing services to a fully integrated video, mobile, any device from anywhere meeting experience

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Security The cyber security skills challenge: Hiring for tomorrow

With digital transformation and the ubiquity of web and cloud applications and services, it’s hard for businesses to fill many of their IT positions, let alone ones that require security expertise.

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Network Connecting and protecting with perfect predictability

Bas Burger describes how we help you stay ahead by focusing on the things that matter most.

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