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Contact Centre Solutions, Network, Security Technology trends of 2023: a year of innovation

As 2023 comes to an end, we wanted to take a look back at some of the innovative technology and hot topics that have been in the spotlight over the last 12 months.

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Contact Centre Solutions The ‘big bang’ theory: executing a seamless migration to global voice

How organisations can deliver a fast and effective rollout to a cloud-based voice service.

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Contact Centre Solutions Enhancing your customer experience with AI and more

BT continues to enhance its Contact Centre-as-a-Service (CCaaS) portfolio as we see growing demand for the best possible experience at the most important customer touchpoint for enterprises. It’s a market sector that’s expected to more than treble in value by 2030, and it’s easy to see why.

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Contact Centre Solutions Why saying 'your call is important to us' shows customers it isn't

The in-queue experience is an emotive issue that has a big impact on customer satisfaction and brand trust. It’s time for a rethink, to make digital dealings easier.

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Contact Centre Solutions, Security, Unified Communications Telecom fraud prevention: 4 tips for voice fraud security

Fraud and cyber security: fraudsters exploit weaknesses in voice solutions. Learn how you can step up your telecom fraud prevention to deliver secure communications.

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Contact Centre Solutions, Security The importance of end-to-end contact centre security

Facing fraud from every angle, contact centres need to adopt an end-to-end security strategy that keeps them thoroughly protected.

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Contact Centre Solutions, Unified Communications The role of digitalisation in the race to net zero

Legally binding targets are shaking up sustainability drives across businesses, bringing digital technology to the forefront of a more environmentally friendly future.

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Contact Centre Solutions How digital experience can drive brand engagement

Retailers need to find new powerful ways to attract, retain and convert customers if they’re going to stay competitive.

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Contact Centre Solutions How can real-time personalisation drive your CX strategy?

Digitalisation shouldn’t just be limited to processing automation – it can significantly improve customer experience.

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Contact Centre Solutions More than connectivity: how wi-fi can transform stores into intelligent spaces

With the help of instore wi-fi, retailers can capture valuable information about their customers for a range of transformative benefits.

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Contact Centre Solutions Bridging the knowledge and skills gap with remote support

With changing workforce behaviours, how do organisations today find a way to retail and distribute critical knowledge?

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Contact Centre Solutions, Network, Security Overcoming the challenges of omnichannel

How can retailers cut through complexity to make omnichannel fulfilment simple and effective while keeping costs low?

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