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Contact Centre Solutions, Network, Security Jan 24, 2024

Technology trends of 2023: a year of innovation

As 2023 comes to an end, we wanted to take a look back at some of the innovative technology and hot topics that have been in the spotlight over the last 12 months.

Sustainability, secure hybrid working and staying connected have all been key drivers this year, and that’s reflected in the content that’s drawn our experts’ attention. Here’s a round-up of the top reads of 2023.

A network evolution

Complex connectivity, inconsistent app performance, high costs and security vulnerabilities are holding back forward-thinking organisations looking to develop a cloud-centric future. Frustrated by their current network architecture, these organisations are looking for an alternative that supports their high-bandwidth, low latency and on-demand requirements for effective cloud-first operations. That’s why we’ve developed Global Fabric, a revolutionary new network that delivers the flexibility, cost optimisation, enhanced application performance, data sovereignty compliance, aligned security controls and increased sustainability organisations need.

Discover how Global Fabric will unlock a cloud-centric world.

Making hybrid working work

Are you an ‘inflexible flexible’ organisation? If your hybrid working conversations are focused on in-office days per week, it’s likely you are. This approach risks wasting the potential of the office, demotivating employees and negatively impacting productivity. Instead, adopt a digital by default mindset to unlock better collaboration, communication and productivity among your team members. Ensuring that work works for everyone will be a long journey, but network connectivity, unified communications solutions and remote devices that enable secure collaboration are a good first step.

Find out more about some of the key technology enablers that are changing the way we work.

Connected and productive despite the hybrid divide

Workplace strategies are continually evolving as we shift from in-person to hybrid and remote models. Market leading organisations are capitalising on these changes, with 63% of high-growth companies investing in hybrid work models. But achieving effective hybrid working depends on communications tools and infrastructure that enable teams to operate at their best. Cost-effective, resilient and accompanied with user adoption support, our Operator Connect tool can help.

Dial up your collaboration experience with Operator Connect – find out more, today.

Get ready for digital voice

98% of all meetings involve at least one person dialling in from home, making flexible, reliable communications a productivity must-have. The switch from Public Switched Telephone Network (PSTN) to an IP (Internet Protocol) fibre-based network is an opportunity to achieve this while at the same time, simplifying systems, reducing costs and boosting sustainability. But there’s complacency in almost every sector as businesses prioritise investment in exciting new technologies over establishing the infrastructure needed for multiple IP-based communication solutions. To avoid potential disruptions, it’s important to start preparing now.

Read our blog post to understand how you can prepare for the switch and the impact it could have on your business.

Sustainable networks need a strategic approach

In the push to increase sustainability, many organisations see moving workloads into the cloud as a silver bullet. But to meaningfully reduce emissions, it’s vital to consider the environmental impact of the data centre you choose, as well as the embodied emissions for the devices where you're hosting your workloads. The cloud can unlock powerful new routes to sustainability, but it needs to be approached strategically, and there are three critical steps that will help.

Discover them in our blog post.

Five multi-cloud security must haves

Nearly 90% of organisations are already operating in a multi-cloud environment, leveraging the flexibility to tailor their own cloud solution. To keep data secure, this new approach to workloads must be accompanied by a new approach to security. A DIY approach might seem attractive from a cost-perspective, but it can leave security teams with the headache of making a cross-cloud security policy work, drive up costs, and risk misconfiguration that could expose your data. To sidestep these pitfalls, look for a vendor who delivers the five fundamentals of a successful multi-cloud security strategy.

Discover all five in our blog post as we explain how our experts can help you devise the right multi-cloud security strategy for your operations.

Looking forward to 2024

Innovation and continuous development are cornerstones of our work here at BT, and we’re committed to pushing the boundaries of what technology can do for our customers, leveraging our industry know-how to facilitate their ambitions and advances.

2023 has been a busy year full of exciting new projects and innovations and we’re looking forward to the ground-breaking work our experts will be involved in next year. Keep an eye on our insights page to stay up to date with the latest developments.