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Contact Centre Solutions, Unified Communications A day in the life of Ailbhe Mcdarby

Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.

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Contact Centre Solutions The real ROI of moving to a cloud contact centre

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

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Contact Centre Solutions One click, no clunk: meetings made simple

Move from separate audio and web conferencing services to a fully integrated video, mobile, any device from anywhere meeting experience

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Contact Centre Solutions How innovation and digital technology can improve the customer experience

In the digital age, customers expect great service. Discover how innovation and digital technology can help you overcome your customer experience challenges.

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