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Contact Centre Solutions Dec 04, 2018

One click, no clunk: meetings made simple

We’ve all been there. Ready to join a call or video conference, and there are dial-in numbers and passcodes to decipher, a new application to download, or a headset, camera or microphone to set up.

And once you’re in, it’s often not the seamless experience you want it to be.

Getting the user experience right

On paper, it sounds simple. You’ve invested in good-quality audio conferencing tools, and run room-based video conferences for those executive or focused calls. But if the technology’s dated or your employees haven’t quite got to grips with it, that simple remote catch up can quickly turn into a headache.

That’s why it’s important to move to the latest technology that makes your meetings exciting, interactive, simple and easy to run.

Here’s how to make that happen.

1. Make it simple with a single tool to deliver your meetings

There was a time when keeping your technology siloed meant you were safe from system meltdowns. But if you take a look at all the tech you’re using, you’ll probably find your users are jumping through hoops to keep up with your organisation’s complexities.

Creating a simple productive, digital workplace doesn’t need lots of investment or upheaval. A single out-of-the box solution can get everyone together virtually, without the circus tricks.

2. Start off on the right foot from the very first click

People want to be able to connect in the simplest ways. Calendar tools allow the host to create a meeting simply from Google, Outlook and Apple. Personal rooms give the user an individual link that always enters the same personal meeting area. It’s so simple that meetings can be started and joined by pressing a button from anywhere; PC, video endpoint, mobile phone, instant messaging, chat box, or app. No fiddly instructions — just one-click entry.

At Almirall, collaboration allows them to schedule meetings easily, because their calendars are integrated with Cisco Webex. Their users all just press the green button to join their meetings

3. More collaboration and a great experience

If one of your business objectives is to get your people communicating more effectively, it’s important to get your teams using the tools and technology as soon as possible, in the way that you want and that gives them the best experience.

Using video makes meetings more engaging, more dynamic and allows some face to face meetings to be replaced, saving time, hassle and money. Being able to have a full video and sharing experience from your mobile, or simply joining via audio, means anyone can fully participate wherever they are.

Giving your users the best experience means more time is spent on business and less time on getting the conference started.  In fact, that saved time from less travel and more effective meetings can also be used to get work-life balance back on track, as John Watters, Sasol’s Global Well Delivery Manager did. In no time, your people will be reaching for the tech that’s designed to take the hassle out of the simplest tasks.

4. Drive down your business costs

Your people can get the best user experience whilst saving the organisation money.

Audio costs can be minimised in two ways; by making sure voice traffic makes use of the network to get rid of those access costs, and by moving users from handset to headset.

Webex Meetings delivers a video/mobile first experience for any user and can be combined with your enterprise voice calling as well as your messaging. This means that your organisation’s whole communication flow is delivered in the most integrated way.

Where they have to use a handset, mobile or otherwise, you can benefit from our global access rates achieved from our global presence and economies of scale.

By using a cloud-based solution, platform management is taken care of — another saving. 

See how you could make collaboration across your business pain free

We work with organisations to identify what matters most to them. Our user adoption services make sure collaboration tools are deployed in the way that meets the business expectations. Tuning into each business area and their communication approach, information is sent to users in a way that both suits them and they take notice of. Providing relevant training in bite size absorbing ways and delivering key messages from respected business sponsors, can increase use of these technologies by 80 per cent and ensure that the business is happy with the outcomes.

We’ve helped mortgage brokers sign off their borrowers’ applications by sharing their screen and getting an in-the-moment signature. We’ve helped a retail bank recoup their costs in just six months. And by joining the calling, messaging and meetings dots, we’ve helped organisations around the world cut travel costs and speed up decision-making.

Find out how your organisation can benefit from integrated meetings to make your teams more productive and give everyone the best experience.