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71% of contact centre agents prefer working from home. Cloud technology has played a big part in supporting this. Benefits include environmental, financial, and operational.
Our channel partners are reporting an uptick in global voice requirements, as organisations look for a flexible, simple and scalable solution.
Across industries, 5G’s reliability and consistency is providing the confidence for organisations to achieve transformational and operational benefits.
As the world moves in to a new ‘normal’, Global SIP can help telecom resellers and system integrators support the international voice connectivity needs of enterprise customers.
AI promises to enhance the customer contact experience, but some organisations struggle to make the most of the technologies.
How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together and some are out working in the ‘wild’?
What consumers everywhere really want is for life to be less complicated.
If an organisation is looking for a public cloud contact centre solution, Genesys Cloud contact centre is specifically designed to tick off every requirement.
Businesses have done a lot of quick thinking and reacting lately, working out the best ways to carry on during the Coronavirus pandemic as they went along — and contact centres are a prime example. Enterprises with on premise contact centres have transitioned extremely fast to a cloud-based set up or have moved to a contact centre as-a-service structure. There’s no denying that the scale and pace of change has been a challenge, and that a lot of organisations have struggled.
The pandemic has seen organisations adopting technologies they weren’t sure about before, and there has been a lot of talk about long-term impact on advancing digital transformation strategies. Day-to-day business processes are the most obvious impact but contact centres are another area that lockdown could have inadvertently changed forever.