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Cradlepoint to be a key equipment partner to support the launch of our global 5G Fixed Wireless Access (FWA) solution.
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71% of contact centre agents prefer working from home. Cloud technology has played a big part in supporting this. Benefits include environmental, financial, and operational.
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Our channel partners are reporting an uptick in global voice requirements, as organisations look for a flexible, simple and scalable solution.

Across industries, 5G’s reliability and consistency is providing the confidence for organisations to achieve transformational and operational benefits.

As the world moves in to a new ‘normal’, Global SIP can help telecom resellers and system integrators support the international voice connectivity needs of enterprise customers.
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AI promises to enhance the customer contact experience, but some organisations struggle to make the most of the technologies.
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Our research looks at changing consumer behaviour and how handling complex conversations under pressure has affected agents.
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How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together and some are out working in the ‘wild’?
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What consumers everywhere really want is for life to be less complicated.
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How adopting a puzzler's mindset could be the answer.

If an organisation is looking for a public cloud contact centre solution, Genesys Cloud contact centre is specifically designed to tick off every requirement.

Businesses have done a lot of quick thinking and reacting lately, working out the best ways to carry on during the Coronavirus pandemic as they went along — and contact centres are a prime example. Enterprises with on premise contact centres have transitioned extremely fast to a cloud-based set up or have moved to a contact centre as-a-service structure. There’s no denying that the scale and pace of change has been a challenge, and that a lot of organisations have struggled.