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Contact Centre Solutions 3 tips for balancing productivity and wellbeing in a remote contact centre

71% of contact centre agents prefer working from home. Cloud technology has played a big part in supporting this. Benefits include environmental, financial, and operational.

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Contact Centre Solutions, Network, Unified Communications Global SIP Trunking is thriving again in the indirect channel

Our channel partners are reporting an uptick in global voice requirements, as organisations look for a flexible, simple and scalable solution.

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Contact Centre Solutions, Network 5G: the game changer for mission-critical communications

Across industries, 5G’s reliability and consistency is providing the confidence for organisations to achieve transformational and operational benefits.

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Contact Centre Solutions, Network, Security, Unified Communications Why now is the time to focus on delivering enterprise global voice

As the world moves in to a new ‘normal’, Global SIP can help telecom resellers and system integrators support the international voice connectivity needs of enterprise customers.

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Contact Centre Solutions How AI is transforming the contact centre experience

AI promises to enhance the customer contact experience, but some organisations struggle to make the most of the technologies.

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Contact Centre Solutions Cloudy with a chance of AI

Our research looks at changing consumer behaviour and how handling complex conversations under pressure has affected agents.

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Contact Centre Solutions From agents to zedonks: the challenges of the future hybrid contact centre

How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together and some are out working in the ‘wild’?

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Contact Centre Solutions Keeping ahead of changing technology and changing consumer wants

What consumers everywhere really want is for life to be less complicated.

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Contact Centre Solutions, Network, Security Unscrambling the hybrid working puzzle

How adopting a puzzler's mindset could be the answer.

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Contact Centre Solutions How to build a public cloud contact centre solution for a new age

If an organisation is looking for a public cloud contact centre solution, Genesys Cloud contact centre is specifically designed to tick off every requirement.

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Contact Centre Solutions What's next, now the pandemic has pushed your contact centre to the cloud?

Businesses have done a lot of quick thinking and reacting lately, working out the best ways to carry on during the Coronavirus pandemic as they went along — and contact centres are a prime example. Enterprises with on premise contact centres have transitioned extremely fast to a cloud-based set up or have moved to a contact centre as-a-service structure. There’s no denying that the scale and pace of change has been a challenge, and that a lot of organisations have struggled.

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Contact Centre Solutions Is the time right to rethink your contact centre?

The pandemic has seen organisations adopting technologies they weren’t sure about before, and there has been a lot of talk about long-term impact on advancing digital transformation strategies. Day-to-day business processes are the most obvious impact but contact centres are another area that lockdown could have inadvertently changed forever.

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