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Contact Centre Solutions Jan 25, 2022

How AI is transforming the contact centre experience

By Riccy Sidoli General manager, CRM and UC applications

Many contact centre agents say that work is now more challenging than ever.

Fortunately, our latest Autonomous Customer research highlights that customers are becoming increasingly open to the idea of AI support for assistance. AI can enhance your contact centre capabilities and transform your customers’ experiences, greatly reducing the overall burden on agents by managing straightforward queries and directing customers to the right places to find answers. However, many organisations are still struggling to unlock AI’s true potential. Discover what you could achieve with AI and how to get there in our blog post below.

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