Latest Blogs

All Cloud and Data Centres Contact Centre Solutions ICT Network Security Unified Communications
Unified Communications Figuring out the future of work

The indications are that people want more choice for the future of work - what matters will be how employees work, not where.

Learn more
Unified Communications It’s time for a culture change in collaboration

Despite embracing new collaboration tools, your organisation might not have had a chance to properly integrate them for the future of work. Now’s the ideal time.

Learn more
Security, Unified Communications Striking a balance between user experience and security

Security compliance can be challenging in the new world of hybrid working, but the answer is to put the control back into the hands of your users.

Learn more
Unified Communications Putting customer experience at the centre of every BT engagement

For over a decade we have been on a customer experience (CX) transformation journey, because what matters most is what our customers think of us.

Learn more
Unified Communications It’s the workplace…but not as we know it

Wherever you used to ‘go to work’ prior to the pandemic, it’s going to look very different when you return there.

Learn more
Network, Security, Unified Communications Manufacturing disrupted: how digital leaders are surpassing the competition

To stay competitive in the world of manufacturing, organisations urgently need a digital-first approach to their operations and partners.

Learn more
21129 (1)
Unified Communications How to build a business case for the digital workplace

In a cost-conscious environment, how do you secure the investment you need to implement a digital workplace?

Learn more
Unified Communications Has the pandemic killed the nine to five working day?

As businesses embrace the digital workplace, it’s an opportunity to re-evaluate working hours to boost productivity and staff retention.

Learn more
it's time for a culture...Spotlight image 740x516
Unified Communications What BT did when coronavirus struck

Over the last few weeks I have published a series of blogs where I have focused on giving some advice to companies and employees on how to work during the pandemic. I suspect some people will be interested to hear how we responded so I decided to focus the last one on what we at BT Ireland did when coronavirus struck.

Learn more
Contact Centre Solutions, Unified Communications A day in the life of Ailbhe Mcdarby

Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.

Learn more
Unified Communications Helping businesses adapt to new ways of working

Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences. But like any technology that’s new to a business, successful implementation and a return on the investment will depend on how quickly it’s adopted. And that’s about changing the way people work.

Learn more
The forecast is cloudy with a chance of AI Spotlight image 740x516
Security, Unified Communications Don't compromise security with knee-jerk COVID-19 investments

Many businesses that hadn’t previously provided remote working tools for their employees have had to go for a quick-fix as lockdown forced people to stay at home. Adopting ad hoc solutions risks undoing years of careful procurement and security management, leaving the business exposed to hackers and cyber criminals who are having a field day with hastily dispersed workforces.

Learn more