As businesses embrace the digital workplace, it’s an opportunity to re-evaluate working hours to boost productivity and staff retention.

Over the last few weeks I have published a series of blogs where I have focused on giving some advice to companies and employees on how to work during the pandemic. I suspect some people will be interested to hear how we responded so I decided to focus the last one on what we at BT Ireland did when coronavirus struck.

For most global organisations, digital workplace transformation is now at the top of their agenda. But adoption at speed presents specific challenges for these businesses.

Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.

Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences. But like any technology that’s new to a business, successful implementation and a return on the investment will depend on how quickly it’s adopted. And that’s about changing the way people work.

Many businesses that hadn’t previously provided remote working tools for their employees have had to go for a quick-fix as lockdown forced people to stay at home. Adopting ad hoc solutions risks undoing years of careful procurement and security management, leaving the business exposed to hackers and cyber criminals who are having a field day with hastily dispersed workforces.

Three simple steps to getting your agents working from home and ways to enrich the experience for both your agents and customers.

Companies have discovered that necessity really is the mother of invention when it comes to keeping a business up and running.

Right now, it’s hard to find light at the end of the tunnel of the Covid-19 pandemic but at least remote working is possible for many businesses, enabling the wheels of the economy to stay turning.

Thirty years of innovating together to create the best possible experience for the customer.

With digital technology evolving at breakneck speed, what's the effect on how customers contact companies?

The need for swift and effective collaboration is greater than ever. But collaboration isn't magical, it doesn't just happen on its own accord.