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What is a cloud contact centre?

Many existing contact centres use technologies and software that are outdated and incompatible with the way clients and businesses communicate today. This holds them back from meeting rising customer demands.

To keep on top of new hybrid working habits, businesses need a solution that can help them meet and exceed customers service expectations. All while securing safe remote working for their employees.

Our cloud contact centre solutions can help you improve communication and drive business growth. Using the latest innovations in communications technology, cloud contact centres offer a modern alternative to on-premises contact centres without the need to maintain unnecessary hardware.

Why choose cloud contact centre solutions from BT?

It’s not just the service that makes the difference, but who you choose it with. Why choose cloud contact centre solutions from BT?

We’ve built a strong track record as a trusted transformation partner for contact centres. With over 20 years’ experience transforming contact centres across all industries, we can offer a safe, secure and reliable pair of hands along the journey.

Our cloud contact centre solutions all integrate seamlessly with our industry leading global voice and data services. We’ll also manage and deliver all other integrations to provide a complete contact centre package.

We’ll provide 24/7 monitoring and support, allowing you to focus on running your business and serving your customers.

SOLUTION Cloud contact next generation

Improve customer experience and benefit from a truly global, scalable and easy-to-adopt contact next generation

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SOLUTION Contact Centre Optimisation

Improve your customer experience, optimise efficiency and increase employee engagement with Optimise cloud contact

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SOLUTION Cloud Contact Genesys

Realise your digital transformation and deliver an omnichannel customer experience with Genesys...

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SOLUTION Webex cloud contact centre solutions

A personalised, seamless, multi-channel customer contact solution that gives you the innovation...

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Further insights

BLOG How to build a public cloud contact centre solution for a new age

If an organisation is looking for a public cloud contact centre solution, Genesys Cloud contact centre is specifically designed to tick off every requirement.

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BLOG The real ROI of moving to a cloud contact centre

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

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BLOG From agents to zedonks: challenges of the future hybrid contact centre

One of the biggest concerns customers have when examining a new cloud-based contact centre solution is if it’s worth the investment.

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