Discover our latest Research & Whitepapers
All Cloud and Data Centres Contact Centre Solutions ICT Network Security Unified Communications![](/images/default-source/whitepapers/autonomous-customer-2023.jpg?sfvrsn=d91d0734_1)
Our 2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward.
![](/images/default-source/whitepapers/contact-centre-and-fraud-whitepaper.jpg?sfvrsn=9274d362_1)
GlobalData research explores the sustainability technology landscape.
![](/images/default-source/spotlight-images-for-main-landing-page/anatomy-of-a-good-meeting-whitepaper.jpg?sfvrsn=d42d4ac3_1)
Hybrid meetings are vastly more complex than meeting in-person or entirely virtually. Find out from Dr Nicola Millard how to get the basics right.
![](/images/default-source/whitepapers/making-smart-moves-with-smart-messaging-whitepaper.jpg?sfvrsn=53b1a488_1)
Unlocking next-generation customer communication experiences for the finance industry.
![](/images/default-source/whitepapers/vertical-spotlightinsights-size-template-size-(6).jpg?sfvrsn=8ca7b7e5_1)
Practical steps to shape your strategy for long-term network sustainability – enhancing your energy efficiency and minimising environmental impact.
![](/images/default-source/whitepapers/making-the-switch-wp.jpg?sfvrsn=a69352b6_1)
Get ready for the switch-off of PSTN and ISDN and embrace the future with digital voice. Take advantage of IP technology ahead of your voice migration.
![](/images/default-source/spotlight-images-for-main-landing-page/the-cybersecurity-challenge-hiring-for-tomorrow-(1).jpg?sfvrsn=e12d9c1b_3)
IDC’s Technology Spotlight reveals how cloud networking is evolving to reflect a shift to cloud-native and multi-cloud digital ecosystems.
![](/images/default-source/spotlight-images-for-main-landing-page/best-of-both-worlds-whitepaper.jpg?sfvrsn=8662db85_1)
BT and Cisco’s research highlights the importance of a consistent cloud collaboration experience.
![](/images/default-source/whitepapers/modernise-the-way-you-work-with-bt-whitepaper.jpg?sfvrsn=40ebfe4d_1)
Move your phone system to the cloud and enable your people to call and collaborate from anywhere.
![](/images/default-source/whitepapers/balancing-fraud-prevention-and-customer-satisfaction-wp.jpg?sfvrsn=34c94551_1)
Overcoming increasingly sophisticated attacks while improving customer experience and agent wellbeing.
![](/images/default-source/whitepapers/building-an-outstanding-digital-experience.jpg?sfvrsn=8bac2e3b_1)
Insight into how banks and financial services organisations can deliver the digital experiences customers and employees expect.
![](/images/default-source/whitepapers/innovation-in-action-exploring-the-route-to-the-metaverse.jpg?sfvrsn=641b0f8d_1)
Read our new whitepaper to find out how we can ensure a single digital universe and how we're preparing for a virtual world.