BT Ireland Business Terms and Conditions
For the purpose of our Terms and Conditions, BT means BT Communications Ireland Limited, Grand Canal Plaza, Upper Grand Canal Street, Dublin 4 (registered number 141524).

On this page you will find links to the terms and conditions for our Business products and services.

General Terms and Conditions

All of our products are governed by general terms which apply to all of the products and services provided by BT.  These are termed the General Terms and Conditions, previously the Product and Services Agreement (PSA)

Please click here for the General Terms and Conditions (Version 12, published September 2020)

Please click here for the Product and Services Agreement & here for the General Services Schedule

Previous versions are available here

Service Schedules

Additionally, each service has its own service schedule, which details the services specific terms alongside the service level agreement if applicable.

If your service is not in the list below, please ask your account manager who will provide you with a copy.  

BT Ireland wholesale services are not currently available on this site but can be requested by your account manager or by using the Contact Us form on this website.

Products & Services

For ease of reference, products and services are classified in the following groups:

• Unified Communications (Cloud & Voice)

• Connect (Network)

• Compute and Colocation (Hosting)

• Contact (Contact Centre)

• Purchased Equipment


GDPR information for business customers can be found here - this page contains any updates on sub-processors, and all Data Processing Annexes for our standard global products and services.  Please check in with your account manager if you can not identify the relevant Data Processing Annex for your product.

Our Privacy Policy can be reviewed here

Service Schedules aligned to GTC (Version 12, published Sept 2020) & Service Annexes which Accompany the GSS (General Services Schedule) are found below: