Skip to Content


Create a brilliant customer experience with immediate, helpful customer service at every level.

Meaningful connection is becoming increasingly important as businesses move online to meet the demand of millions of new digital customers. The contact centre has never been more central to delivering an outstanding and seamless customer experience, but how are contact centre agents coping with this sudden shift? For the first time, our global research asks contact centre agents about their experiences so that we can help businesses move past survival to a thriving future.


Automonous Customer WP 585x448
Autonomous Customer 2021

Our new research delves into the changing behaviours and needs of today’s customer and contact centre agents and how they are adapting to our more digital way of life.

Download whitepaper

Further insights

Blog Cloudy with a chance of AI

Our research looks at changing consumer behaviour and how handling complex conversations under pressure has affected agents.

Read more
Blog How AI is transforming the contact centre experience

AI promises to enhance the customer contact experience, but some organisations struggle to make the most of the technologies.

Read more
Blog 3 tips for balancing productivity and wellbeing in a remote contact centre

Balancing productivity and wellbeing in a remote contact centre brings challenges around working practices, agent engagement and collaboration tools.

Read more