Five9 Cloud Contact from BT
Take away the pain of moving to the cloud and optimise your contact centre strategy with BT and Five9
Revolutionise your customer experience operations with BT and Five9
Overview
In today's rapidly evolving digital landscape, businesses face mounting challenges with outdated legacy systems amid escalating contact centre complexities. With contact centre volume and complexity on the rise, organisations globally are constantly asking themselves how to optimise their customer experience operations. Traditional legacy systems use technologies and software that are outdated and incompatible with the way businesses communicate today, leading to missed customer satisfaction opportunities.
The key to communicating to your customers today lies in embracing a unique blend of innovation and efficiency. It's time to modernise your cloud contact centre with a transformative solution from BT and Five9. Dive into how together we can revolutionise your customer experience operations and drive significant business growth for your organisation.
Insights
Enterprises can realise a 213% return on investment when deploying Five9 Intelligent Cloud Contact Centre from BT
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Moving your contact centre to the cloud can feel like a daunting exercise. Partnering with BT and Five9 reduces the risk and makes it easy to move to the cloud.
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Organisations know the powerful benefits that CCaaS delivers that on-premise platforms just can't achieve. It's easy to see why the market sector is expected to more than treble in value by 2030. Nowadays, its no longer a question of if you migrate, it's when
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Now more than ever it’s time to move your enterprise contact centre to the cloud.
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With contact centre volume and complexity on the rise, you can still find a way to succeed. Check out how the Five9 platform helps businesses save millions.
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Helping a leading global Pharmaceutical Company in shaping their Contact Centre Strategy
BT collaborated closely with the customer on a project that looked at shaping their future contact centre strategy.
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As organisation globally embrace cloud migration for enhanced flexibility, delve into how a leading insurance company achieved operational excellence by seamlessly migrating its contact centres and enterprise telephony to BT's cloud contact centre.
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The customer was facing constraints with their traditional contact centre tech, and needed to revolutionise their customer service through embracing Five9s cloud solution from BT. They took on a transformative journey of efficiency, innovation and unparalleled growth in the home care industry.
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A global technology provider for world-class hospitality brands modernised its contact centre, improving efficiencies with the Five9 platform. This strategic move empowers the company's customers to deliver exceptional guest experiences.
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Faced with limitations in features and scalability, a large non-bank mortgage servicing company sought a solution that could grow with its rapid expansion. transformed its customer service through a move to the cloud. Learn how the company seamless modified its omnichannel strategy to meet evolving customer demands.
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Although firmly standing in a digital world, they’re still humans who want to know skilled agents are ready to help if they need it – will your organisation measure up to expectations?
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Ensure a successful implementation and ongoing success with services from BT and Five9
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Maximise your CRM investments by leveraging the power of real-time customer data
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