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Leaving BT Ireland

How to cancel a BT Ireland contract?

We're sorry to hear you're thinking of disconnecting your services, if there is anything we could do to change your mind, please do get in touch.

Still want to leave?

This is the information we will need in order to terminate your service.

  • Your Company Name
  • Your Service Instance ID/Billing ID, which can be found in your invoice
  • Two Local Content email addresses in case we need to organise a site visit
  • Your preferred Service Cease Date

Please use this email address to get in in touch with our cancellation Team:


Some important things you need to know before you end your service with BT.

If you decide to leave within your contract period you may be charged termination charges.

When you take out certain BT services the kit that we provide to you needs to be collected by BT or returned to BT at the end of the contract.