How AI is transforming the contact centre experience

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Many contact centre agents say that work is now more challenging than ever. Fortunately, our latest Autonomous Customer research highlights that customers are becoming increasingly open to the idea of AI support for assistance. AI can enhance your contact centre capabilities and transform your customers’ experiences, greatly reducing the overall burden on agents by managing straightforward queries and directing customers to the right places to find answers. However, many organisations are still struggling to unlock AI’s true potential. Discover what you could achieve with AI and how to get there in our blog post below.

Watch our webinar, Cloudy with a Chance of AI, on the 24th March to find out how consumers and agents have coped during the pandemic, and what this means for the future of the contact centre.

Riccy Sidoli

BT Ireland Blog