Overview

What is Five9 Contact centre from BT?

An intelligent CX Platform that enables you to engage customers on their channel of choice. Streamline your operations, and harness the power of practical AI, automation, and the cloud to increase business agility and exceed your customers' expectations.

We’ll fully manage your migration and support you in life to resolve any issues quickly. Our established adoption principles will make sure you get the most out of the solution and realise the maximum return on your investment.

A market leading platform born in the cloud

Five9 have built a global platform serving over 2,500 customers across 120 countries and handling more than 3 billion interactions annually. With customers across all industries and an NPS of over 90, it’s a solution proven to deliver for organisations.

Customers benefit from a truly omnichannel solution that allows them to get in touch in a way that’s convenient to them, including the latest digital channels.

Insights and analytics help managers to optimise the contact centre strategy, so they can maintain a happy workforce that reduces attrition while providing customers with a superior experience. The solution can be fully integrated with CRM, WFM and UC applications for an end-to-end solution.

FEATURES

Five9 features

  • Inbound and outbound omnichannel
  • Intelligent Virtual Agent (IVA) across voice and digital channels
  • Real time and historical reporting and analytics
  • Speech recognition (ASR) and text to speech (TTS) supporting many languages out of the box
  • Unified comms (UC) integrations including Microsoft Teams
  • CRM integrations including salesforce and servicenow
  • Supports API integrations to tailor your solution
  • WFM/WFO or third-party integrations

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BENEFITS

Benefits for your business

  • Cloud native platform, with over 20 years’ experience moving customers to the cloud.
  • Scalability and flexibility to suit organisations of all sizes.
  • Support every step of the way, to help you deploy quickly and unlock the full benefits.
  • Platform innovation using new AI features to improve efficiency.
  • Collaborate seamlessly between front and back office with UC integration.




WHY CHOOSE BT

Why choose Five9 with BT?

It's not just the services that makes the difference, but who you choose it with.


Global Presence

We’re where your customers are. With presence in over180 countries worldwide we can help you establish a contact centre anywhere and let customers get in touch from across the world.


Fully integrated

With our wider portfolio, including collaboration platforms and global voice. We can also integrate with your existing systems and CRM.


Trusted partner for migration

With over a decade of experience migrating customers to the cloud, we will help ensure your contact centre transformation is a success.


Single point of contact

If anything does go wrong, you’ll only ever have to come to us for support, with a simple and seamless SLA.

Put your people first

Our user adoption principles make movement to new technologies easy for your people. We help them get the most out of the platform, you get the most return out of your investment.

Security built in

Our security accreditations and data compliance expertise give you peace of mind when dealing with customer data. We can integrate advanced services to protect your organisation from fraudsters.

Our awards

We've been awarded the Five9 2023 Global Partner Award

We're thrilled to announce that BT has been recognised, out of 1,4000 partners as 'Transformational Partner of the Year' by CCAS Provider Five9. The award recognises BT for delivering transformational solutions that combine the power of people and technology to deliver value and impact

Learn more
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Frequently asked questions

Five9 are a cloud native provider of contact centres based in the US, with footprint in over 120 countries across the world.

Yes. We can fully integrate Five9 with your existing CRM solutions, such as servicenow and salesforce to give you and your employees the experience you want. We can also fully integrate with your unified communications platforms, such as Microsoft  Teams to allow seamless communication between front and back office.

There are a range of packages available to suit your needs and scale. To discuss prices and to get an idea of how we can support you, please do contact us using the link on this page.

The minimum contract term for Five9 with BT is 1 year. Your contract will be billed on a flexible pay monthly basis.

We’ll be on hand to help as your single point of contact. Raise a ticket and we will find the source of your problem, before resolving it within the timeframes set out in our SLA.

With a truly global presence, we can help you set up a contact centre with Five9 almost anywhere. To discuss your specific requirements please don’t hesitate to get in touch.