To date, we have deployed around 4,000 contact centres globally to over 1,000 customers, including one of the world’s largest hosted contact centres with over 32,000 seats.
Working closely with world-class partners we can provide end-to-end contact centre infrastructure and peripherals, including carrier-grade security, a global network of data centres, network services, integration, Local and Wide Area Networks.
Our local expertise can deliver a world-class contact centre in Ireland, but when it’s combined with BT’s global’s reach you can quickly expand to interact with customers almost anywhere on the planet.
Cutting-edge BT solutions can scale up from 25 to thousands of seats, aided by flexible pricing models that mean you only pay for agents you use. Our cloud solutions mean new contact centres can be up and running in any part of the world in weeks rather than months.
Technology and service
With sophisticated systems and years of experience in managing them, BT facilitates outstanding customer interactions in optimised environments where our Service Level Agreements guarantee the best possible performance.
Innovation in cloud services and omni-channel communications has made BT a leader in contact centre evolution. With our core competencies in the network, we are in the best position to drive next-generation services that are built on connectivity.
From cloud to onsite, from home-grown and custom-built products to partnership solutions developed with leading vendors, BT has the most comprehensive range of contact centre solutions to integrate with any environment or align to any roadmap.