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Why BT?

World-class communication solutions

BT is one of the world’s leading providers of communication services and solutions. With over 130 years in the business, we’ve helped build the industry from the ground up.

In Ireland, we’ve been in operation for nearly 30 years, helping customers achieve their business goals through the power of our network. With 4,300km of fibre network and 56 points of presence across the country, we provide the most robust and reliable service available in Ireland today.

Globally, we operate a wholly owned network spanning almost 200 countries and territories. Our scale allows us to meet the needs of customers with international communication requirements and means we are fully able to power businesses as they expand.

Our unique scope and expertise means we can solve the most complex business communications challenges not only in Ireland, but on a worldwide scale.

  • Supporting 5,500 multinational companies
  • Network reaches 200 countries and territories
  • 84% of Fortune 500 companies
  • 98% of FTSE100

Why BT for Networks

Reputation

BT has been in the Gartner Network Services Magic Quadrant as Leader for the past 11 years. We have more than 20 years’ experience in designing, running and managing global IP networks for governments and leading organisations around the globe.

Network coverage

Our IP Connect services are available in 198 countries, hybrid VPNs in 177. In all these territories we have a wide and growing range of competitive access facilities and multiple access supplier partnerships to facilitate right-priced connectivity.

Internet access

We provide internet access points in 1,250 cities worldwide, supported by thousands of delivery experts that can deliver a cost-effective connection with business class performance.

Cloud ready

Our hosting and cloud products and services are ready for the next-generation of ICT services, supporting the growing number of organisations looking for connectivity to take something from public and private clouds.

Local/global capability

We operate close to 4,300km of fibre network in Ireland, a network operations centre, a data centre and 56 points-of-presence. Our Republic of Ireland network not only serves our customers’ Irish operations, it also provides global connectivity to 198 other countries and territories. We are Europe’s largest telecoms services wholesaler by revenue and marketshare, and the second largest fixed line wholesaler in ROI, serving over 50 operators.

Network performance

We are the only service provider with an independent test and development facility which lets you compare, contrast and decide on the optimum network solution for your business.

Application performance

We are the market leader in application management services, with 600 company implementations and 6,000 managed endpoints in 90 countries.

Why BT for Hosting & Cloud

Global footprint

We can deliver services at your location or from 48 BT data centres around the world. We offer a full range of options, from co-location to managed hosting with every variation around public, private and hybrid cloud services, covering five continents.

Network skills

Networks are a building block for cloud, so it is significant that BT has been a Gartner magic quadrant leader in Network Services for the past 11 years. We have more than 20 years’ experience in designing, running and managing global IP networks for governments and leading organisations around the globe.

Innovation

In the last four years we have won 10 industry accolades for our innovation in cloud services and have been a Gartner magic quadrant leader for the last three years. Moving from a challenger to a top three leader in three years is a testament to our continued innovation and investment.

Well connected

We have the only data centres in Ireland with access to a wholly owned local and global network. This gives our customers the ability to scale quickly and reach overseas markets seamlessly. There is also the option of connectivity to over 20 enterprise-class carriers.

Flexibility and scale

Our infrastructure has been designed for maximum resilience with Service Levels Agreements that guarantee a minimum of 99.95 per cent availability, and near instant provisioning for scaling your solution up or down as your business requires.

Certification and accreditation

BT has the strongest set of industry-recognised accreditations in Ireland. Our data centres were first to have ISO 27001, ensuring the highest levels of security compliance and we are unique in having ISO 20000 for IT service management. We also have quality management standard ISO 9001 and environmental management standard ISO 14001. Our 220-strong managed services team including 30 onsite data centre staff, providing the highest levels of professional certification in service desk support and service level assurances in commercial frameworks.

Why BT for Communication

Cost competitive

The BT local and global footprint facilitates highly competitive prices on local, national, mobile and international calls.

Proven history

Our legacy is telephony. We have over a century of experience so you can rest assured your voice services are in the best hands. We also have 30 years of experience supplying pioneering services for audio, video, web and streaming collaboration.

Open and flexible

Our One Voice solution is one component in a suite of communication services that can be “switched on” when you want. All our services are available to any business with any infrastructure, because we facilitate multiple network access points including PSTN, ISDN and SIP.

Value proposition

At BT Ireland we seamlessly integrate old and next-generation services to protect existing investments and get the most out of new ones. Our end-to-end expertise extends from the first move to converged networks all the way through to the full suite of Unified Communications.

Trusted partner

With a unique end-to-end capability, and a portfolio that offers an entry point for every organisation, BT can be your trusted partner to future-proof all your communication needs.

Global footprint

Our local presence and global prowess means we can meet any scale of voice and Unified Communications deployment and deliver a seamless solution.

Strong partnerships

BT prides itself on best-in-class partnerships with leading vendors like Cisco, Avaya and Microsoft, enabling us to match the best-fit technology to your business. Combine their know-how with our intellectual property and we can rise to any challenge, however unique the requirement.

Why BT for Contact Centres

Track record

To date, we have deployed around 4,000 contact centres globally to over 1,000 customers, including one of the world’s largest hosted contact centres with over 32,000 seats.

End-to-end solutions

Working closely with world-class partners we can provide end-to-end contact centre infrastructure and peripherals, including carrier-grade security, a global network of data centres, network services, integration, Local and Wide Area Networks.

Local/global capability

Our local expertise can deliver a world-class contact centre in Ireland, but when it’s combined with BT’s global’s reach you can quickly expand to interact with customers almost anywhere on the planet.

Scalability

Cutting-edge BT solutions can scale up from 25 to thousands of seats, aided by flexible pricing models that mean you only pay for agents you use. Our cloud solutions mean new contact centres can be up and running in any part of the world in weeks rather than months.

Technology and service

With sophisticated systems and years of experience in managing them, BT facilitates outstanding customer interactions in optimised environments where our Service Level Agreements guarantee the best possible performance.

Future-proof

Innovation in cloud services and omni-channel communications has made BT a leader in contact centre evolution. With our core competencies in the network, we are in the best position to drive next-generation services that are built on connectivity.

Product range

From cloud to onsite, from home-grown and custom-built products to partnership solutions developed with leading vendors, BT has the most comprehensive range of contact centre solutions to integrate with any environment or align to any roadmap.

Why BT for Security

One-stop shop

Our unique ability to integrate security products with the network enables BT to provide a one-stop shop for multinational customers looking to simplify global operations. Secure networks are increasingly important as they pursue hybrid cloud strategies that depend on connectivity. For BT, it’s a core competency.

Global reputation

With plaudits from leading analysts and multinational customers that span every sector, we are recognised as a global leader in networks and security. A presence in over 180 countries gives BT an unparalleled view of emerging security threats, which feeds into our proactive approach and ability to stay ahead of the curve.

Innovation and choice

BT continuously innovates and adds market-leading capability to our security portfolio, frequently combining software and appliances from the top vendors to support each customer’s evolving security requirements.

Simpler by design

By standardising your operating environment and using a management platform built and maintained to industry best practice, we make it easier to protect assets against the increasingly dynamic threat environment that organisations face.

People and data

With a security practice of over 2,500 professionals, we have people with wide-ranging expertise who are constantly upskilling to stay ahead of emerging threats. Combine their expertise with a cyber security framework that draws on multiple global data sets and you see why BT is a first choice of multinationals.

Flexibility and scale

BT has a network of 14 Security Operations Centres around the world, where customer devices are managed and monitored with 24/7 “follow-the sun” support. Our security analysts provide a real-time response service to protect networks and ensure issues are identified before they impact on the business.

Certification and accreditation

BT has the strongest set of industry-recognised certifications and accreditations. Our data centres were the first in Ireland to have ISO 27001, ensuring the highest levels of security compliance and we are unique in having ISO 20000 for IT service management. We also have quality management standard ISO 9001 and environmental management standard ISO 14001. Our global Security Operations Centres are also audited to ISO27001 and SSAE16 and ISAE3402 standards.

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