Terms & Conditions Archive
On this page you will find links to the current BT Ireland Terms and Conditions for a range of standard BT products and services. To find the associated document click under one of the headings: voice, network, and hosting & cloud or ICT . The related terms and conditions documents on this site are valid at the equivalent date of your order and may be printed out.
General Data Protection Regulation (GDPR)
For contracts in place pre 25 May 2018, please note that a new data protection clause has been added to your contract terms and conditions. Click here to view the clause which has an effective date of 25/05/18.
For products where we process personal data on your behalf, we are updating our product schedules to include data annexes. For full details and FAQ’s, please click here
BT One Voice Schedule [Doc Ref: 2022]
BT One Voice Schedule [Doc Ref: 2019]
BT One Voice (Direct Voice) [Doc Ref: 3.1 Jan 2013]
BT One Voice (Indirect Voice) [Doc Ref: 4.1 July 2013]
BT One Voice (Indirect Voice) Service Schedule
BT One Voice (Global Voice) [Doc Ref: 5.1 July 2013]
BT One Voice (SIP Trunk) [Doc Ref: 6.1 July 2013]
BT One Voice (SIP Trunk) [Doc Ref: 2019]
BT One Voice- Voice Port (MSA) [Doc Ref: 2015]
BT VOIP Obligations [Doc Ref: 2021]
One Cloud Cisco [Doc Ref: 2020]
One Cloud (Microsoft Lynx)
BT Internet Connect Ireland
Internet Connect Ireland BTCIL V.01 29.03.23
BT Internet Connect Ireland BTCIL V.01 29.03.23
BT Internet Connect (Doc Ref: 7.1 July 2013)
BT Internet Connect Global Annex
BT Internet Connect Reach (Doc Ref 2018)
BT IP Connect (Doc Ref: 8.1 July 2013)
BT IP Connect Ireland Services Schedule
BT IP Connect (Global) (Doc Ref: 9.1 July 2020)
BT IP Connect (Global) (Doc Ref: 9.1 July 2013)
Service Levels – Network Performance Targets
BT IP Connect Web-VPN
BT Connect Intelligence (Doc Ref: 10.1 July 2019)
BT Connect Intelligence (Doc Ref: 10.1 July 2013)
BT Connect Applications – Acceleration
BT Connect Applications – Intelligence
BT Connect Applications - Optimisation
BT Ethernet Connect Ireland (Doc Ref: 11.1 July 2013)
BT Etherflow (Doc Ref: 12.1 July 2013)
BT Ethernet Connect (Ireland) Service Schedule
BT Ethernet Connect Global (Doc Ref: 13.1 July 2013)
BT Ethernet Connect Global Annex
BT Private Line National (Doc Ref: 14.1 July 2013)
BT Private Line Connect Global (Doc Ref: 15.1 July 2013)
Private Line Connect Global Service Schedule
BT Optical Connect Global
Agile Connect (Doc Ref: 2019)
LAN Connect Global (Doc Ref: 2021)
BT Cloud Connect Direct
BT Connect Service Platform [Doc Ref: 2019]
BT Connect Cisco SD-WAN [Doc Ref: 2019]
BT Compute Colocation Service Schedule (2020)
BT Compute Telehousing Schedule (16.1 - 2018)
BT Hosting - Co-Location Services (Doc Ref: 16.1 July 2013)
BT Hosting - Co-Location Services & IP (Doc Ref: 17.1 July 2013)
Colocation Services (with Internet) Agreement
BT Managed Hosting – Co-Location PLUS (Doc Ref: 18.1 July 2013)
Colocation Services PLUS (with Internet) Agreement
BT Equipment Resale &/or Maintenance Services (Doc Ref: 19.1 July 2013)
BT Cloud Contact (NGCC) (Doc Ref: 20.1 July 2013)
BT Cloud Contact (NGCC) (Doc Ref: 2019)
BT Cloud Contact (NGCC) (Doc Ref: 2022)
BT Inbound Contact Global (Doc Ref: 21.1 September 2022)
BT Inbound Contact Global (Doc Ref: 21.1 July 2013)
BT Inbound Contact Global Annex
BT Inbound Contact Global (Doc Ref: July 2016)
BT Inbound Contact Domestic (Doc Ref: 22.1 July 2013)
BT Conferencing (Doc Ref: 23.1 July 2013)
BT Mobile Express (Doc Ref: 24.1 July 2013)
One Enterprise (Microsoft Lynx) [Doc Ref: 2013]
BT Ireland General Terms and Conditions [Doc Ref: 2020]