Let BT Ireland host your contact centre, or components of it, in the cloud. On our network and in our data centre, we can provide rich features and multichannel services out-of-the-box, enabling your business to reach out to customers, locally or globally.
We will help you unlock the power of new channels and enable customers to contact you in the way they choose. Access historic and real-time information to proactively engage; use call routing and contact management tools to steer customers through to the right agents the first time.
Because every customer engagement counts, it is important to measure the performance of agents and make sure inbound queries are resolved as quickly as possible by routing queries to the skilled people most qualified to deal with them.