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Cloud Contact Centres

At a time when businesses are looking for contact centres to provide an enhanced level of customer insight, with analytical capabilities that move customer service towards a model based on anticipating needs rather than reacting to them, the combination of BT Ireland and the cloud can shortcut the journey.

Let BT Ireland host your contact centre, or components of it, in the cloud. On our network and in our data centre, we can provide rich features and multichannel services out-of-the-box, enabling your business to reach out to customers, locally or globally. We can help you to lower the cost of service while delivering a better customer experience.

Future-proof your contact centre with a subscription-based service that scales up or down as your business demands, that can be deployed in weeks and where you only pay for what you use. Run it as an operational cost on a flexible per-user, per-month basis, adjusting for seasonal spikes or unexpected events as required. Give your business a digital capability that provides personalisation and a true omni-channel experience to meet changing consumer needs.

BT Cloud Contact

Empower distributed agents with an integrated view of an omni-channel service – across voice, email, webchat – while retaining full control over a single, blended solution.

Features include:

  • Intelligent call routing
  • Call recording and storage
  • PCI compliant call flow
  • Workforce management
  • Speech and text analytics
  • Full management reporting
  • Post-call surveys

 

BT Next Generation Contact Centre

An out-of-the-box solution, hosted in a secure BT data centre that helps your agents, wherever they are, respond quickly and effectively to customers through multiple contact channels.

Features include:

  • Pre-packaged for easy deployment
  • Unified agent desktop
  • Multichannel capability
  • Overlays on existing solutions
  • Links to existing IP networks
  • Virtualised infrastructure
  • Scalable

Customer Stories

See how we've helped diverse businesses deliver real benefits.

SPD Development logo

SPD Development

Pay-as-you-go cloud-based contact centre boosts customer service

Standard Life logo

Standard Life

BT assists a financial services transformation in a changing market

ECAS logo

Emergency Call Answering System

BT was chosen through competitive tender to run Ireland’s Emergency Call Answering Service (ECAS)

Why choose BT for contact centre

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Real business problems solved by BT

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1800 924 929

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