Technology has revolutionised how we interact and customers are driving the engagement
You want to meet your customers’ growing demands, stand out from the crowd and quickly take advantage of new market opportunities.
We can help you bring your global cloud contact centres’ platforms, channels and applications together to meet your customers’ expectations and deliver a first-class, excellent customer experience.
"Technology has revolutionised how we interact and customers are driving the engagement"
Using AI to augment humans and redesign operations
Learn how AI can transform your contact centre by downloading our complimentary whitepaper today.
Cloud Contact Centre Solutions
We make it easy to have your contact centre in the cloud, making your organisation more customer-focused
Cloud Contact Cisco
A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis
Cloud Contact Genesys
Cloud Contact Genesys delivers a complete customer contact service with consistent, seamless and personalised experiences across all touch-points
Cloud Contact Next Generation
A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basisCustomer Experience Centres
BT is helping to drive change in many of the world’s largest organisations, whether it’s to help improve efficiency, reduce costs or improve customer service levels.
A visit to a showcase will help you see for yourself how we are bringing the Digital Possible to life, with an interactive experience, addressing your business challenges and requirements in a ‘live’ environment. The showcase provides you with an exclusive channel to hear more about our global capabilities. Each visit is carefully planned by your BT account manager and the in-country showcase team to ensure it is relevant and engaging, providing the information you need to make your important decisions.
Case study
Etihad Airways assure special service levels for high-flying guests
“Experiencing the same feeling of specialness, wherever the caller lands, is paramount. Our contact centres are the voice of Etihad; essential to achieving that."
Ruth Birkin,
Head of Global Contact Centres,
Etihad Airways
Challenge
The airline was looking to virtualise its global contact centres, centralise control and give its customers an even better experience.
Solution
The fully-managed BT Cloud Contact service supports multichannel communication, integrating outbound and inbound telephony, email, and text traffic into a single queue.
Results
Etihad is able to deal with customer queries more quickly, and the newfound agility of a virtual contact centre makes it simpler to scale up and support the opening of new routes.
Customer Stories
See how we've helped diverse businesses deliver real benefits.
Emergency Call Answering Service
Pushing network and systems technology to their limits, BT Ireland’s Emergency Call Answering Service takes availability and responsiveness to new heights
Ensuring Coronavirus is no obstacle to emergency calls
BT worked quickly to guarantee that Ireland’s essential Emergency Call Answering Service (ECAS) could carry on as normal during the pandemic.
Standard Life
When the financial services company badly needed to upgrade ageing voice and data networks, it selected BT as its global network services partner
Why choose BT for contact centre
Tell me moreReal business problems solved by BT
Tell me more- Have a BT expert call you
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