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Voice

Whether you are multinational looking for global voice solutions that bring multiple services together on a single network (landline and data), or an indigenous firm with multisite requirements, BT Ireland will help you stay competitive in an increasingly connected world. As voice becomes another application in a growing armoury of communications tools, we will secure its place at the heart of your organisation – it’s still the preferred channel for many businesses and their customers – while integrating it with new services as they evolve.

We help harness the full power of Internet Protocol for Voice over IP and IP telephony, enabling your employees to take calls anywhere using any device – laptop, tablet, fixed or mobile phone. We will take you on a journey that starts with the convergence of voice and data, providing a stepping-stone to Unified Communications and new collaboration tools.

Everyone is starting from a different place, which is why BT builds bridges between old and new systems, migrating you from traditional telephony and older network technologies to the new, at your pace in parts of the business that you choose. We also give you the option of running old and new systems in tandem, bringing them together over time when it makes sense financially and strategically.

BT One Voice

Run across your own VPN (Virtual Private Network), BT guarantees a robust and consistent service tailored to specific business needs, domestic and international.

Features include:

  • One number to call
  • Softphone access
  • Voicemails as email/text/audio file
  • Group calling
  • Self-managed
  • Simple pricing model

One Voice Pricing Update

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BT One Voice SIP trunking

Opens your network up to Unified Communications and collaboration. Also available, a SIP VPN for routing calls over your WAN and making the most of your private network for no extra cost.

Features include:

  • Number porting
  • Centralised PSTN access
  • Direct dial-in
  • Reduced administration
  • Free on-net calls with BT One
  • Pathway to Unified Communications

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BT One Voice Anywhere

Lower your mobile costs by routing as many of your calls as possible over your existing BT One Voice network. Using the web to make and receive calls can save over 45 per cent on mobile costs. Available in more than 75 countries.

Features include:

  • Softphone access
  • Direct dial-in
  • Voicemails as email/text/audio file
  • Free on-net calls with BT One
  • Unified Communications option

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BT One Voice MobileXpress

Create a virtual environment that facilitates employees working from anywhere and securely connecting in to the corporate network with any device.

Features include:

  • Single interface
  • Security modules
  • Access in more than 160 countries
  • Single “always on” log in
  • Single window management
  • Highly scalable

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BT Inbound Contact

A managed voice solution for contact centres, inbound calls are routed to the most suitable agent for a faster resolution of customer queries. Embedded applications and reporting tools are used to enhance the customer service.

Features include:

  • Multiple service number options
  • Intelligent routing
  • Advanced screening
  • Traffic management
  • Reporting
  • Self-service
  • 24/7 support

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BT Telenumbers

Choose a number plan and call charges that meet your business needs.

Features include:

  • Freephone numbers – 1800
  • Shared rate numbers – 1850
  • Local rate numbers – 1890
  • National rate numbers – 0818

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Customer Stories

See how we've helped diverse businesses deliver real benefits.

Elavon logo

Elavon

A global leader in delivering payment solutions needed BT to extend its network infrastructure and facilitate further Eu

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Bosch

The business process outsourcing company came to BT for a high-speed global network to sustain growth

Goethe-Institut

Goethe-Institut learns the language of worldwide communications

Why choose BT for communications

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Real business problems solved by BT

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1800 924 929

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