Unified Communications

Using a seamless suite of communication tools, BT Ireland will connect you to your colleagues, customers, suppliers and partners. By unifying voice, messaging and collaboration tools like instant messaging, presence and video, you can boost efficiency, simplify operations, cut costs and get closer to customers and suppliers.

As every business becomes a connected business, faster and more effective communications are a way to achieve competitive advantage. Available as part of the BT One suite of services, Unified Communications are about new ways of working, helping dispersed teams collaborate with real-time tools, getting closer to customers with new communication channels, and cutting down on travel by holding desktop meetings.

Because BT recognises that organisations are at different stages with their communications infrastructure, any entry point can be facilitated to gradually explore the full range of Unified Communications and collaboration tools. Once on the journey, BT will future-proof your business in a fast changing world, delivering cost savings, greater efficiency and increased productivity along the way.

BT One Collaborate

Audio, video, web conferencing and streaming can be rolled out incrementally or in one go.

Features include:

  • Audio and video conferencing
  • Web collaboration tools
  • Streaming services
  • Management tools
  • Self-service
  • Integrated service and support

BT One with Microsoft

A perfect combination of network and applications that extends from the desktop to the data centre, offering a range of Unified Communications solutions including Microsoft Office 365 and Microsoft Lync.

Features include:

  • Instant messaging and presence
  • Audio and video conferencing
  • Web conferencing
  • Enterprise voice
  • Mobility
  • Group chat

BT One with Cisco

Combine Cisco’s collaboration tools, BYOD (Bring Your Own Device) solutions and web conferencing services, with BT’s network capability for the most complete execution of a Unified Communications strategy.

Features include:

  • Cloud option
  • Web conferencing services
  • Secure identity services
  • Intelligent proximity
  • Seamless integration with other systems
  • Telepresence support

BT One with Avaya

Conferencing, presence, instant messaging, web collaboration and video, all accessed from the desktop, using open standards that integrate with third-party solutions.

Features include:

  • Virtual contact centre
  • Social media manager
  • Self-service
  • Collaboration tools
  • Seamless integration with other systems
  • Multiple conference capability

BT Cloud Voice

A BT virtual PBX turns voice into a complete communications solution for contact centres with the added flexibility of the cloud and a full suite of Unified Communication services.

Features include:

  • Auto attendant
  • Built-in call recording
  • Voice hunt groups
  • Queuing
  • Attendant console
  • Instant Messaging and Presence
  • Video

Customer Stories

See how we've helped diverse businesses deliver real benefits.



Almirall teams work together worldwide with BT-hosted Cisco collaboration tools

Bank of Ireland

Bank of Ireland

An on-campus branch became the showcase for the bank’s student banking services when it contracted BT to deliver an interactive digital experience



BT cloud-based solution sees collaboration sweep through RSA global organisation

Why choose BT for unified communications

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