An ageing telephone system was making it difficult for health service professionals to do their jobs, so BT was asked to deliver a replacement

University College Hospital Galway


An ageing PBX system was unreliable and inflexible for the 2,500 employees and too expensive to run and maintain, particularly when it came to adds, moves and changes.


BT designed, built and deployed a Voice over IP telephony solution, along with a redesigned virtual LAN. A complex migration was handled in stages to avoid disrupting the hospital’s work.


Expensive maintenance and management costs have gone, users have access to new features and functionality, and the hospital has a future-proof communications platform.

We were reaching a point where we would have to spend more money to keep it going or upgrade to Voice over IP [VoIP]. It was a logical progression to migrate and I knew there were other benefits that the IP network could give us.
Martin Murphy, Chief Technology Officer, UCHG

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