BT Ethernet is helping Paradyn reach new customers and a collaborative partnership is key to delivering great service to their customers

Paradyn

Challenge

Paradyn is a leading managed IT services company, specialising in providing managed services and IT infrastructure solutions to customers across Ireland.  This market is extremely competitive, and to stay ahead of the competition Paradyn strives to differentiate by offering innovative solutions for customers, as well as the highest level of service to drive customer retention.

Solution

BT provides Paradyn with carrier class Ethernet connectivity.  With flexible options on class of service, proven reliability and guaranteed service quality, it is the ideal solution to help Paradyn reach their key customer sites.  And it’s all backed up by dedicated service delivery management, 24/7 access to the BT NOC for troubleshooting and expert account management locally in Ireland.

Results

BT’s Ethernet connectivity service has helped Paradyn in reaching new major clients as they expand their customer base, and it provides a great next-generation platform for Paradyn to offer new and innovative market-leading IT services to their customers across the country.

Just like with our customers, over the last few years we have built a great collaborative working relationship with the team at BT Wholesale

Gabi Benaim, Head of Connectivity, Paradyn

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