The global financial services company took a cloud telephony solution from BT when it moved into new premises, saving money and simplifying administration.
When it moved into bigger offices, the global financial services company saw an opportunity to replace an ageing PBX system with something more agile and reliable that would also be more cost effective to run.
BT Cloud Contact is a highly scalable communications platform that delivered telephony back to KBI as a service, while guaranteeing the levels of security and compliance a financial services company needs.
The company has already seen a 25-30 per cent cost saving over the old PBX and is benefiting from a system that is more reliable, easier to scale as the company grows, and much more straightforward to administer.
The support charges for all the different pieces would have worked out far more expensive on-premise than going to the cloud with BT, where everything is provided under one umbrella
John Riordan, Network Manager, KBI