A global leader in delivering payment solutions needed BT to extend its network infrastructure and facilitate further European growth
Elavon went to tender looking for a telecoms provider that could give the hospital the resilience it badly needed, with an optimised network for voice and data traffic.
BT won the contract and delivered a suite of products, including BT Direct Voice, BT Telenumbers, a 10MB radio link and DDI (Direct Dialling In) routing with 500 lines.
The connection back to UPMC in the States, used for medical imaging and real-time interaction with doctors, is much more resilient and always available if there is an emergency.
We had a very aggressive timescale of around six months to set up the new call centres. BT was an existing supplier and its presence in Europe was one of the reasons we went with them. Tony Kennedy, Head of Technology Services at Elavon