Continuously improving our customer deliveries

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For our wholesale and carrier customers, quick and smooth service delivery makes your customers’ lives easier and gets your own revenue flowing sooner, and we are committed to improving how we perform as a supplier in this space.

Introducing our Delivery Continuous Improvement initiative

We have recently kicked off a Continuous Improvement (CI) initiative to help us enhance our service delivery for our customers and we are reviewing how we work across BT in order to make improvements.  We are focussing on areas including our communications and how we keep customers informed with delivery updates, improving internal processes to reduce our delivery lead times, and how we address issues when delivery faults arise.

Our customers can help us build our improvement plans

Customer feedback is vital in CI, so if you are a BT Wholesale customer and have any feedback, good or bad, on how we are performing we would love to hear from you, so please get in touch below.  Our Service Delivery team are available to host meetings with our customers in order for us to collect your feedback and discuss your delivery requirements.

What does this mean for our customers?

Our Head of Service Delivery Niamh Coll says “CI is going to help us improve how we do things so that we can get your service up and running quicker, we will keep you better informed on our progress, and in the event that any issues arise we will put them right quickly.  This will help you get your customers connected, add predictability into your own deliveries and drive your own great customer experience, which is what it’s all about.

Kevin Ferguson


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