Remote working during the Coronavirus pandemic

How BT Ireland are helping you

The Coronavirus is spreading and the impact is changing on a daily basis. What started as an outbreak has now been confirmed a pandemic with more than 100 countries impacted

Travelling for business and commuting to work are becoming harder or impossible. Working from home has taken on a new dimension.

Businesses are trying to figure out how to keep operations up and running during the outbreak.

This is where technology can make a crucial difference.

Our customers are asking us "How do I…..

· keep my business operational with people working remotely?
· manage a big increase in people working from home?
· set up remote or home working in a matter of days?
· stay operational in a virtual world?
· increase my bandwidth capacity in a matter of hours?
· keep employees productive if they have to go through a period of self-isolation?
· keep my employees productive if we need to temporarily close a site?

How we’re supporting our customers

We’re offering support to our customers operating in affected areas, helping them to keep their global businesses running by making sure they can continue to communicate and collaborate with colleagues, partners and customers all over the globe.

Some of the areas we’ve looked at are short-term upgrades to network capacity, increased VPN connectivity to allow for more remote working, extra conferencing and collaboration tools and user support to ensure continued access and use of the tools.

Some examples of how we have helped customers:

Global Insurance Company: BT Ireland expedited softphone license delivery so that contact centre agents could work from home in support of first full week of homeworking for all of Europe and LatAm.

National Retail Bank: BT Ireland supported one of the largest Irish Banks in increasing their mobile VPN bandwidth from 10Mbps to 100Mbps to support over 250 remote workers now using the service. The existing bandwidth was quite adequate in supporting the business under normal circumstances but was under severe pressure when circumstances dictated more remote working for the various teams. With the support of the BT engineering teams the circuit was upgraded within 1.5 days of order request which included customer change authorisation.

National Insurance Company: BT Ireland enabling 500 contact centre agents to WFH using softphones and agent desktop applications to perform their duties in the exact same manner as they would in the office. BT increased capacity on their dedicated internet access circuits and provided 500 VPN licences to ensure continuity of service for their customers.  

Global Fashion Retailer: BT Ireland doubled Data Centre capacity to facilitate remote-working business continuity execution in February and now in ‘real life’ as all office-based teams are asked to work from home.

Large Financial Institution: BT Ireland rapidly doubled internet capacity to facilitate increased online customer interactions and to enable remote working for staff.

Our 3-step approach to remote working

Make sure:

  1. you have the connectivity and infrastructure to support an increase in home working
  2. you have processes and technology in place to protect your remote users and data
  3. you have the collaboration tools you need – including extra licenses, extra capacity or enabling video for your existing users.

Next steps

If your organisation is being affected or you’re worried it will be, please get in touch. We can help you design and implement contingency plans and share valuable insight into how BT and other large multinationals are using their technology to stay operational during this time of uncertainty.

Whether it’s practical help or reassurance, we’re here to help.

Please get in touch with your account manager if there’s anything we can do to help.