4 reasons cloud adoption programs fail to scaleBy Vijay Venugopalan,
The recent shift to homeworking forced many organisations to accelerate their digital transformation far ahead of schedule. Cloud-based solutions allowed workplaces to be set up anywhere, while still supporting collaboration and flexibility. But why do 70% of cloud adoption programmes stall after only 20% of the journey? Organisations may have underestimated the wider cost, management and security implications of completing the transition. Our expert outlines the four key reasons that hold businesses back from successful migration and the key attributes you should look for in a cloud partner.
Watch our webinar, Cloudy with a Chance of AI, on the 24th March to find out how consumers and agents have coped during the pandemic, and what this means for the future of the contact centre.