3 golden rules for making your contact centre ROI model successful

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It’s undeniable that CCaaS solutions are capturing the contact centre market. We now expect to see them dominate 70% of all deployments by 2024. Certainly, they’re an attractive prospect for many companies, especially during times of uncertainty. The benefits of moving from a Capex to an Opex model, include significantly lowering costs, while retaining much-needed flexibility to expand and contract based on fluctuating demand. But as more are making the move, how can organisations make the most of pay-as-you-use platforms to see the best possible returns? Our expert identifies three golden rules for maximising your evolution. Find out more about these recommendations for success in our blog post below.

Watch our webinar, Cloudy with a Chance of AI, on the 24th March to find out how consumers and agents have coped during the pandemic, and what this means for the future of the contact centre.

Richard Atherton

BT Ireland Blog