Are consumers ready for outbound AI powered services?By Rehan Khan,
Since our Autonomous Customer research was produced, Coronavirus has led to huge changes in the way we all live and work.
Interestingly, the themes this blog post discusses in relation to AI as a form of contact centre technology are even more relevant now, as contact centres attempt to manage remote working and increased call volumes. AI is a powerful way to increase customer satisfaction, decrease wait times and deal quickly with simple enquiries. It can also be a powerful brand differentiator, helping you to proactively reach out to customers during the current uncertainty to help make them aware of how your organisation can help.