4 routes to securing your contact centre now agents are working from home

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Data conscious customers value security from contact centres more than ever and 74% now worry about giving card details over the phone. It’s clear that if customers are going to remain loyal, they will need to feel that personal data is sufficiently protected. But many agents are still using remote setups that were put together as short term solutions at the onset of lockdown. This has brought a host of new vulnerabilities from domestic networks including data blind spots, personal devices, and unsupported tools. If they’re going to rise to the challenge, companies will need to find ways to increase defences and comply with key regulations like GDPR through data tracking, staff training, and new innovations. Our expert explains the four routes to reinforce security for future remote working.

Watch our webinar, Cloudy with a Chance of AI, on the 24th March to find out how consumers and agents have coped during the pandemic, and what this means for the future of the contact centre.

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