How cloud technology supports sustainable contact centresBy Kate Denison,
We’re entering a new era of more sustainable and flexible working. The shift to remote work during 2020, saw the greatest reduction in carbon emissions on record, and cloud technology played a huge part in enabling this transition. Not only are there environmental benefits, there’s also considerable financial rewards for companies who embrace green strategies. Plus, contact centre employees generally prefer the option to work from home. An exciting range of new innovations can help organisations reduce their carbon footprint, while also driving efficiency. By making the transition to the cloud, contact centres can introduce smart tools, virtual collaboration platforms and operations, which will open the door to new improvements. Our expert explains exactly how cloud technology is creating more sustainable contact centres for the future.
Watch our webinar, Cloudy with a Chance of AI, on the 24th March to find out how consumers and agents have coped during the pandemic, and what this means for the future of the contact centre.