We don’t have time for downtime! Don’t let this mindset down your IT tools.

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Complex IT projects like changing communication and collaboration platforms can make business executives fear the worst, especially when it comes to disruption. So much so, it often stops the project from getting approved in the first place.


Downtime is a necessary pain

Downtime is the reality of most IT projects. In many cases it can’t be avoided, but in all cases it can be managed. One of our recent customer migrations to cloud collaboration tools included 30,000 end users, who were spread out across 33 countries. It took two years to complete the migration – because the customer wanted to minimise the disruption. They set out their challenges and we worked around them.

Take an approach that’s structured yet flexible

Detailed planning and exceptional project management are the hallmarks of any successful IT deployment. Starting out with a structured approach is critical to success and you must also allow for flexibility. Business is dynamic, circumstances change and IT deployments must be able to adapt to this. If you’re rigid in your approach, don’t be surprised if it gets chaotic when your scheduled downtime is now coming at a bad time.

Get access to the right tools for the job

New tools allow for speedier and more efficient migrations. We’re using new applications that let us pull big chunks of information from your legacy PBX. The application cleans it up, adds new data, converts it into cloud format and uploads it to the cloud platform. This is cutting deployment time by up to 80%. Only recently, we successfully deployed 5,800 users onto a cloud collaboration system in one weekend.

Avoid needless downtime by monitoring the environment

IT managers could do without the surprises when they’re carrying out complex migrations from old platforms to new. One way to avoid unintended downtime is to ramp up monitoring of the IT environment during the project. When used effectively, monitoring systems can serve up valuable insights that will help pre-empt issues. Keeping these problems at bay means keeping your service going too.

Keep reading by downloading our latest whitepaper People, productivity and the digital workplace. Or watch back our most recent webinar Dispelling seven common myths of cloud collaboration and the digital workplace’.




Joseph Walsh