How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
We had a conversation with Michael Kelly, Head of Operations, ECAS at BT Ireland, we wanted to know more about Michael’s essential role here at BT Ireland, how he got into that position and what he does for Ireland’s ECAS, a service BT Ireland has been providing for ten years.
A combination of security skills shortages and increasingly sophisticated cyber threats are keeping CISO’s awake at night and it’s hard to see how it’s going to change.
Reliable security watchdogs like NetScout and Interpol have said DDoS (Distributed Denial of Service) attacks are on the rise.
We speak to Chloe Ward, BT Intern, and get some interesting insights
As businesses enter a new era of work after lockdown, where employees are likely to divide their time between remote working and the office, IT security teams will need to find ways to protect a more fluid workforce.
September marks one year since the exciting launch of BT Ireland’s Inspiring WoMen in Business (IWB) Network.
We spoke to Trudi Brook, Head of Project Management at BT Ireland, and lead of The Inspiring WoMen in Business Network at BT, on the importance of diversity within the organisation.
In response to the coronavirus pandemic, business have accelerated their move to a digital workplace. Is this transformation the ideal time to reconsider working hours? Explore the potential productivity and staff retention benefits of leaving behind the nine to five day.
