How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
We had a conversation with Bernadette Forde, a 999 operator of ECAS at BT Ireland.
To make Industry 4.0 a reality, manufacturers need to embrace new digital practices, and a crucial step is scaling pilots from isolated experiments to mainstream ways of working.
SD-WAN has been a hot topic for several years now, but what are the secrets to making it work? In this blog, we explore 7 key steps to a successful SD-WAN deployment.
Software-defined networking is a critical building block for the digital workplace and to help people work from home. Independent research found IT leaders focused on building a software-defined network infrastructure to support their home workers, with reliability and performance crucial.
Businesses had to respond quickly to the need for many people to work from home. Companies have been very successful at moving lots of people over to home working in response to the pandemic. In most cases, these home workers are just as productive as when they worked in the office.
Businesses had to respond quickly to the need for many people to work from home. Delivering corporate network levels of performance, reliability and security to remote workforces is an ongoing challenge. This issue isn’t going away. Companies will most likely need people to work from home for months to come.
If 2020 has one lesson for business, it is that digital transformation is essential to every company, in every industry. Avoiding the hard questions around it is no longer a viable business strategy, whether you are the CEO of a top FTSE100 company, a small business owner, or somewhere in between.
On the UN International Day Of Persons With Disabilities 2020, Rosie McAdam shares her story on her career to date, and gives her perspective on why disability inclusion should be a priority for all employers.
