How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
Businesses had to respond quickly to the need for many people to work from home. Delivering corporate network levels of performance, reliability and security to remote workforces is an ongoing challenge. This issue isn’t going away. Companies will most likely need people to work from home for months to come.
If 2020 has one lesson for business, it is that digital transformation is essential to every company, in every industry. Avoiding the hard questions around it is no longer a viable business strategy, whether you are the CEO of a top FTSE100 company, a small business owner, or somewhere in between.
On the UN International Day Of Persons With Disabilities 2020, Rosie McAdam shares her story on her career to date, and gives her perspective on why disability inclusion should be a priority for all employers.
Over the past few years cyber threats have become a lot more complex. Responding to these threats has also become an arms race, mostly led by good visibility and data from your systems in real time.
We had a conversation with Michael Kelly, Head of Operations, ECAS at BT Ireland, we wanted to know more about Michael’s essential role here at BT Ireland, how he got into that position and what he does for Ireland’s ECAS, a service BT Ireland has been providing for ten years.
A combination of security skills shortages and increasingly sophisticated cyber threats are keeping CISO’s awake at night and it’s hard to see how it’s going to change.
Reliable security watchdogs like NetScout and Interpol have said DDoS (Distributed Denial of Service) attacks are on the rise.
We speak to Chloe Ward, BT Intern, and get some interesting insights
