How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
With all the talk of the public cloud, you could be forgiven for thinking that the role of data centres and colocation services have become less important. They haven’t; they’ve just changed.
Many leaders have already set up dashboards and alerts so that they have a clear view of how their digital infrastructure is supporting their business-critical applications.
People are at the heart of creating change. Many businesses have accelerated their digital transformation programmes in the past year to meet human needs – to support employees working from home and delivering products and services in different ways to meet changing customer demands.
Network infrastructure has become business critical, the backbone for digital working and customer service. But no-one wants to pay for capacity they don't need or can't afford now. Digital leaders are walking a fine line between creating agility and operational certainty for their business.
Anyone in a business with high IT dependency will know the importance of cyber security in 2021. But the scale and pace of the arms race between attackers and protectors is still not widely understood outside the industry.
71% of contact centre agents prefer working from home and cloud technology has played a big part in supporting this move. But there’s also a wide range of environmental, financial, and operational benefits to making the transition.
Without complete visibility inside your IT environment, you’re working with blind spots so when it comes to identifying issues with applications performance your average time to resolve will soar.
How can organisations get the best internet connectivity without running separate MPLS and internet services side-by-side?
