How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
Roger O'Donnell, Technical Delivery Professional, BT Ireland, shares a wonderful, personal account of what Pride represents and what it means to the LGBTQ+ community.
How to create a network that can meet today’s challenges and prepare for potential large-scale impacts in the future.
Continually reshaping, evolving and adapting your network services is vital, especially when faced with the rapidly changing face of business today.
Organisations run the risk of being overwhelmed by the challenges of operating in a multi-cloud environment without a coherent management strategy.
Some businesses are finding migrating to the cloud tricker than they were expecting – the key to a smooth journey is a carefully managed approach.
Every organisation would be wise to watch what happens with the current spate of ransomware attacks – there are lessons to be learned from increasingly sophisticated cyberattacks executed by criminals who run their illegal operations like global businesses.
With all the talk of the public cloud, you could be forgiven for thinking that the role of data centres and colocation services have become less important. They haven’t; they’ve just changed.
Many leaders have already set up dashboards and alerts so that they have a clear view of how their digital infrastructure is supporting their business-critical applications.
