How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
We speak to Chloe Ward, BT Intern, and get some interesting insights
As businesses enter a new era of work after lockdown, where employees are likely to divide their time between remote working and the office, IT security teams will need to find ways to protect a more fluid workforce.
September marks one year since the exciting launch of BT Ireland’s Inspiring WoMen in Business (IWB) Network.
We spoke to Trudi Brook, Head of Project Management at BT Ireland, and lead of The Inspiring WoMen in Business Network at BT, on the importance of diversity within the organisation.
In response to the coronavirus pandemic, business have accelerated their move to a digital workplace. Is this transformation the ideal time to reconsider working hours? Explore the potential productivity and staff retention benefits of leaving behind the nine to five day.
As organisations all over the world shift quickly to remote working, it’s highlighting the benefits of the digital workplace — but is this enough to secure the investment needed? Discover how to seal the deal with a business plan that covers all the bases.
For most global organisations, digital workplace transformation is now at the top of their agenda. But adoption at speed presents specific challenges for these businesses.
Over the years, the boundaries of the 9 to 5 day have been gradually eroded. When we’re working from home more, and our devices are always on and nearby, it can be all too easy to work longer and longer hours.
