Customers to benefit from improved visibility and management of their hybrid networking infrastructure.
As contact centres move to the cloud, businesses are embracing innovative technology and pricing structures to support service standards.
Many people are now of course moving into a new phase of working from home. If it’s not a familiar situation here are some great tips to help you adjust more quickly:
Right now, it’s hard to find light in the tunnel of the Covid-19 pandemic but at least remote working is possible for many businesses, enabling the wheels of the economy to stay on the tracks. A decade ago, the ability of employees to work remotely was the sole preserve of early adopters of Unified Communication (UC) solutions; today it’s ubiquitous with newspaper headlines in the UK proclaiming that millions of people are now working from home.
A day in the life of Barry O Shea
You spoke at the Irish Management Institute event in November about the BT Ireland story and how BT transformed itself into one of Ireland’s leading customer-centric companies
Technology has certainly moved on at a terrific pace but it’s amazing how little it’s used. A well setup call centre solution should make it easy for anybody and everybody who interacts with it.
The earth and its systems necessary to support life are at a crucial tipping point. Since the industrial revolution we humans have had a profound impact on the natural world around us.
BT runs a great graduate program which brings a lot of new young faces to the company.
