How to build your customer experience now you’ve moved your contact centre to the cloud to support remote working.
For many of us, the Covid-19 lockdown has been about adjusting to home working but for cyber criminals our change in behaviour is an unprecedented opportunity where we are the potential victims
During this time of change, resist the temptation to ‘panic buy’ and avoid the common pitfalls of poor security and shadow IT. BT Ireland’s Ailbhe McDarby tells us how in the third blog of her six part series, “Don’t compromise security with knee-jerk COVID-19 investments”.
Gender Equality is such an important topic, one that has been on every company’s radar for decades. As we progress as a society so does the gender balance.
We sat down with Gerry to ask him some of the hot topics around world news and the impact it is having. He also shares his views on BT Ireland and its potential as a business.
How to create a network that can meet today’s challenges and prepare for potential large-scale impacts in the future.
Companies have discovered that necessity really is the mother of invention when it comes to keeping a business up and running
As contact centres move to the cloud, businesses are embracing innovative technology and pricing structures to support service standards.
Many people are now of course moving into a new phase of working from home. If it’s not a familiar situation here are some great tips to help you adjust more quickly:
