BT Ireland Blog

Helping businesses adapt to new ways of working

By Ailbhe McDarby, May 15, 2020

Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences

What BT did when coronavirus struck
By Ailbhe McDarby, Jul 23, 2020
Over the last few weeks I have published a series of blogs where I have focused on giving some advice to companies and employees on how to work during the pandemic.
A day in the life of Eimear Kiernan
By BT Ireland, Jul 01, 2020
We spoke to Eimear Kiernan, a Business Manager at BT, and co-chair of BT Ireland’s Pride Network. Eimear brought us through her career to date and how she became a Business Manager, along with her responsibility as co-chair in the Pride Network.
Is the time right to rethink your contact centre?
By Ailbhe McDarby, Jun 23, 2020
The pandemic has seen organisations adopting technologies they weren’t sure about before, and there has been a lot of talk about long-term impact on advancing digital transformation strategies.
Our race to great customer service is a marathon, not a sprint
By Barry O'Shea, Jun 17, 2020
At BT Ireland, our customers are at the heart of everything we do. That’s why we’ve spent the last twelve years on a journey to shake up the way we do things.
The opportunities for greater sustainability in a post pandemic society
By Alan Shanley, Jun 03, 2020
Today marks World Environment Day and as we look at the world now through the lens of the Covid19 pandemic it’s interesting to note that, in transforming our working habits into a remote, more digital structure, we’ve inadvertently done something hugely positive – we’ve all become more sustainable
BT and its partners
By Shay Walsh, May 27, 2020
BT has a strong list of partners who help deliver the best customer experience. How important are BT Ireland’s partners to the organisation?
A day in the life of Ailbhe McDarby
By Ailbhe McDarby, May 19, 2020
Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland.
Helping businesses adapt to new ways of working
By Ailbhe McDarby, May 15, 2020
Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences