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Deal with fluctuating contact centre demands

Regulate your costs and escape supplier lock-in

Our approach

Deploying on-premise contact centres requires long-term capital investment in infrastructure and can be a serious obstacle to your cost efficiency and flexibility

Demand fluctuates – daily, seasonally and according to market changes. But your costs are fixed and many suppliers demand you pay a peak-usage licence all year round.

Your ambitions of expanding into new geographies may be also hampered if you have to shoulder the risk of building a local data centre before you can test the market.

Finding the resources to assess how new technologies could help you is also a challenge – and your point product vendors may not help you beyond their individual domains.

We can help you optimise your efficiency and agility. Our virtual infrastructure lets you scale up and down as you need.

Our pre-vetted technology inventory means you can pilot new technologies risk-free, with no need for up-front resources or extensive research.

Our cloud-based contact hubs across the world assure you a reliable, secure service at all times.

And our flexible, usage-based licensing means you can dynamically regulate costs and make substantial savings

How do you deliver a better customer experience?

Have a BT expert call you
What's your enquiry?

Call us now

1800 924 929