Meeting your Network needs
It is with BT. Recognised as a market leader in customer service and innovation, we always have one eye on the future for our customers. We have invested more than €5.4bn in R&D over the last five years and have a total worldwide portfolio of more than 4,500 patents and applications. We are perfectly positioned to migrate our customers to the latest network technology and advise on upgrades to achieve ongoing competitive advantage.
Most of our major customers are increasingly dependent on hybrid networks and we work with them to align the right solution to the business need – a combination of carrier Ethernet and IP VPN networks for linking multiple sites, for example, and Ethernet to connect the headquarters to a data centre. As a one-stop provider we can organise your networks and prioritise traffic to get you what you want, at the speed you need, at a cost that’s right for you.
Meeting your Hosting & Cloud needs
Some of our biggest customers on the island of Ireland are from the public sector. We meet their stringent needs around carrier neutrality, connectivity and power availability, and will modify our standard offerings if it’s required.
HEAnet, which manages Ireland’s national education and research network, rented rack space with us precisely because we could meet their specific needs. We provided initial service design, project management and set-up support, then customised arrangements to give them better control over electricity charges.
Meeting your Communication needs
There are many benefits that contribute to a return on investment. One BT customer was able to close down some of its facilities with the introduction of flexible working, delivering significant operational cost savings by encouraging more people to work from home.
The same organisation also achieved a 12 per cent reduction in CO2 emissions by using the conference facilities in its Unified Communications platform to reduce the need to travel. Many individual staff also reported a much improved work-life balance, thanks to fewer commutes to work.
- BT One Collaborate
Meeting your Contact Centre needs
By giving your customers the choices they want and making sure there are experts on hand to give them the service they need. BT can do this in a number of ways, by facilitating more self-service, for easily resolved issues, or through intelligent skills-based routing, for more complex issues, provided by BT’s network capability.
This is a win for the business and their customers. The customers are happy because they are dealt with quickly and efficiently. The business benefits because customer satisfaction is achieved with maximum efficiency, benefitting the bottom line. Improved responsiveness using BT Cloud Contact saved one of our customers 30 per cent on their annual bills.
Meeting your Security and Compliance needs
Combining our portfolio capabilities with our strong skill-base, we have anticipated the increasing demand for compliant-related services both here in Ireland and globally. We would work with you to review your requirements to make sure appropriate controls in terms of people, processes and technology are deployed to best meet your needs.
This will help you navigate the risks in moving business processes and applications to the cloud and assess your evolving compliance position. We are used to helping multinationals protect data and intellectual property across highly distributed environments – in the case of the De Beer Group, 28 locations including some very isolated sites.
- Case Studies
- De Beers Case Study
Meeting your wholesale needs
We work with a wide range of local service providers and global carriers to meet their needs in Ireland and globally.
Keeping your customers happy is vital to any service provider and to allow you to focus all of your resources and attention on those vital customer relationships, we can provide tailored managed services to help run your network. From security and network applications management to fully outsourced plan, design and build and field operations and maintenance, we can bring the best of our skill set and capabilities to help you optimise how you run your network and your business.