Bring together and take control of all your business communications.

• Powerful voice, data networking, contact centre and messaging platform in one unified communication system
• Sophisticated call handling and routing
• Full IP capabilities for converged Voice/data applications

Download the BCM product brochure

Business communications are crucial and your customers expect you to be available by phone, email or online whenever suits them. Lost calls and missed messages can damage both your reputation and your revenues.

Large companies can afford bespoke solutions and dedicated specialist staff. Without these luxuries, you risk losing out on the savings, improved services and increased efficiencies that they take for granted.

With BT, every business can now take a step-by-step approach and bring all its communications together. When we integrate your voice, data, messaging and customer communications, it's your needs that come first. We call it unified communications.

Unifying communications means that you can integrate telephony, messaging, email, conferencing and other applications onto a single, cost effective platform that is easier to control and manage.

Let BT show you how taking a unified approach can immediately start to benefit your business.

Business Communications Manager (BCM) is a communication system, combining voice and data, that helps you bring together and take control of all your business communications. It's not a one-size-fits-all product.

Nortel's world-class BCM provides a range of options to focus on your specific business needs and the way your people work. You buy only what you need now and you can upgrade or enhance your system when your business needs dictate.

BCM is compatible with other Nortel Norstar/Meridian equipment and can be expanded quickly and simply as your business needs change. This is an advanced but easy-to-use, one box solution for simple telephony right up to a sophisticated mix of voice, data and Voice over IP.

All this is backed by the unrivalled service, support, and network experience from BT. We'll help you plan the best implementation for your business, for your immediate and future needs.

For a long time phone systems were quite distinct from data systems, but that’s changed. There are big advantages to running voice and data over the same system that can help your people do a better job. A BCM solution from BT will be designed to meet your needs and applications selected that can help you to:

• Increase efficiency - process calls reliably, promptly and flexibly with streamlined administration and easy-to-manage applications.
• Boost productivity - bringing together voice, fax and email messages helps people work more effectively.
• Reduce cost - unified communications gets more value out of your existing network investment and reduces the total cost of ownership.
• Improve customer service - BCM call centre applications allow you to respond to and manage customers' calls more efficiently.
• Expand as your business grows - optional extras to standard BCM systems meet the needs of your business as they change.

BCM comes in several starter sizes - from around 12 connections up to 300.

You’re not restricted to your initial capacity and as you grow you can add extra connections, only paying for what you need. There’s a wide choice of options and accessories that you can add to your BCM system so that it helps, not hinders, your business growth.

There are two main BCM options and a wide variety of applications to suit your needs:

BCM 50 - a great starting point, perfect for up to 40 users and offers robust telephony, voice messaging, IP networking and telephony, optional broadband access and contact centre services.

BCM 450

• BCM450 is a NEW model being added to the BCM portfolio that expands the BCM addressable market up to 300 total users.
• BCM450 provides a scalable migration path for the underserved Norstar Modular customer base, and opens up incremental business growth opportunities.
• Target market is organisations with 30-300 employees.