Get better performance with end-to-end control of your applications

BT's Applications Assured Infrastructure is a range of packaged services that helps you to:

• Bring your infrastructure under control
• Maximise the utilisation of assets
• Improve the performance of applications

AAI brings you a greater understanding of your applications and dependencies on the supporting IT and network infrastructure, enabling you to achieve improved performance.

Maximising performance

AAI includes five modules, available as a repeatable, standardised set of managed services.

Monitor

Continuous monitoring of your applications, server performance and end-user experience is graphically represented on our unique online dashboard.

Manage

An enhancement to the Monitor service, Manage provides an incident investigation service that reactively or proactively investigates performance incidents, analyses their cause, and recommends corrective action.

Assure

AAI Assure is a service level agreement that BT has developed which gives you the benefit of ensuring your organisation's business critical applications will perform in the way you expect them to. Assured application performance is only available on infrastructures provided and managed by BT.

Audit

We offer a range of five audits that can be implemented on any business connectivity infrastructure, including IP, frame or other networking technologies.

Applications Landscape is conducted over one day and provides you with a snapshot of your applications performance. Application Troubleshoot is for specific application performance problems.

Applications Audit is a comprehensive assessment of your applications. It lasts for four weeks and provides you with a detailed analysis of which applications are in use, how they are performing, who is using them, where they are located, and identifies hotspots. Application Profiling helps you understand the design requirements of your infrastructure before a new application is deployed. Application Impact helps you to assess the impact that a new application will have when deployed on your infrastructure alongside your existing applications.

Optimise

In Optimise we use the information we gather from AAI Audit, Monitor or Manage to advise customers on how to achieve better performance by suggesting ways to optimise elements across the infrastructure.

• Improve asset utilisation
• Optimise infrastructure performance
• Consolidate and rationalise - e.g. data centre
• Improve the end-user experience
• Implement new IP based end-user services, such as IP telephony and real-time collaborative functionality

Independent Consultancy

BT can look at each customer's circumstances individually and is in an excellent position to advise of the best solutions. BT deploys Best-in-Breed appliances such as Cisco, Riverbed, BlueCoat (including Packeteer) and Ipanema, and some of these are supplied as part of a managed service, thus relieving the customer of the many burdens associated with achieving and maintaining optimum Business Application Performance.