Contact us

Helpful contact

You can contact BT Ireland by phone: If you are located in Ireland, please contact 1800 924 929, or at the addresses listed below. If you are located outside of Ireland, please contact +353 1 4328846 and press 1. Alternatively you can contact us through our online Customer Enquiry form.

For all media related enquiries please contact:

Priscilla O'Regan, Principal of CommunicationsNicole Chesser, External Communications Manager
Email: priscilla.oregan@bt.comEmail: nicole.chesser@bt.com

To contact our Corporate Customer Care Helpdesk, please call 1800 924 925.

As part of BT Ireland Digital Transformation Programme we are reducing the number of billing systems and cash application systems, find out more

For billing and account queries, please email billingsupport@btireland.ie

Please help us protect our network, for access to our Click Before you Dig portal, please email gis.ireland@bt.com

Further information on requesting service information can be found here.

If you notice something in our network that's unsafe, damaged or vandalised equipment which you think belongs to BT Ireland. It is important that you tell us about it by contacting us at: infrastructure.ireland@bt.com

Please provide location details, street name, Eircode and photo to help us action. 

You can report things like:
Loose, damaged or missing manhole covers. Damaged or vandalised street cabinets, including graffiti.

You can check out our guide or download it here to make sure it is BT Ireland first.

For any Products or Services related query, please fill out our customer enquiry form.

For Cisco, PBX, Avaya and Nortel related queries, please call 1800924925 (option 2).

For global business related queries, please call 1800 924 925 (option 3).

For Data Centre & Hosting queries, please call 1800924925 (option 4).

For all technical related queries please contact our support team 1800 924 925 (option 5).

For BT Sport Enquiries please use our customer enquiry form.

For all cancellation requests, please click here.

Please see above for alternative contact details or fill out our customer enquiry form.

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Our Locations

Head Office Dublin

BT Ireland
2 Grand Canal Plaza
Upper Grand Canal Street
Dublin 4

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BT Belfast Office

Riverside Tower 5 Lanyon Place, Belfast BT1 3BT UK

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Clonshaugh Office

BT Ireland 27 Willsborough Industrial Estate Clonshaugh Dublin 5

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Dundrum Office

BT Ireland
Block C
Dundrum Business Park
Dublin 14

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Cork Office

BT Ireland
5 The Stables
Alfred Street
Cork

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Galway Office

BT Ireland Unit 2, Ballybrit Business park Galway

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Ballymount Office

BT Ireland Unit 4 Parkway Business Centre Ballymount Cross Dublin 22

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Waterford Office

BT Ireland Unit 35, Waterford Business Park Cork Road Waterford

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Limerick Office

BT Ireland 1st Floor International Science Centre National Technology Park Plassey Limerick

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Contact us Would you like to talk to a specialist?

Get in touch with our team today and we will get back to you shortly.

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